Muhammad Nieem

I am a multilingual customer service specialist and licensed dentist with a strong background in communication and problem-solving. My experience spans international call centers and digital marketing, where I have honed my skills in delivering high-quality support and creating meaningful customer experiences. As a native Arabic speaker with B2-level English, I thrive in diverse environments and enjoy working under pressure.

Currently, I serve as a Customer Support Representative at Concentrix, where I handle inbound and outbound calls for U.S.-based customers. My role involves resolving complaints and ensuring high customer satisfaction in a fast-paced setting. Additionally, I founded Athena Social Media Agency, where I lead creative direction and manage client communication strategies, helping businesses enhance their online presence.

My educational background includes a Bachelor’s Degree in Dental Medicine and Oral Surgery from Pharos University in Alexandria, Egypt. This training has equipped me with essential skills in patient communication and clinical care, which I apply in both healthcare and corporate roles. I am passionate about continuous learning and am open to further certifications, including IELTS, to enhance my professional qualifications.