Muhammad Nauman Shabbir
@muhammadnaumanshabbi
Customer-focused service professional driving loyalty, resolutions, and measurable sales growth.
PakistanWhat I'm looking for
I am a polished customer service professional with seven years of customer-facing experience across call centers, airline cabin service, and remote product support roles. I consistently build productive relationships, resolve complex issues, and earn customer loyalty through tact and diplomacy.
At KeepTruckin I worked remotely as a Product Specialist, meeting monthly quotas, conducting demos for fleet managers, prospecting new business, and feeding customer insights back to product and engineering teams. I previously provided technical support and customer service analysis, handling email, chat, and voice support during PST hours.
Earlier roles include cabin crew for Emirates, senior sales representative, and high-volume customer service positions where I trained new hires, reduced training time, and contributed to measurable sales increases. I have a track record of improving lead generation, sales tracking, and customer satisfaction scores.
I bring strong skills in Salesforce, data entry, call-center operations, and relationship-driven sales. I am committed to continuous improvement, cross-functional collaboration, and delivering reliable, measurable results for customers and employers.
Experience
Work history, roles, and key accomplishments
Product Specialist
KeepTruckin
Feb 2021 - Present (4 years 11 months)
Consistently met monthly and quarterly quotas by prospecting, cold calling and demoing KeepTruckin fleet software to small-fleet managers, and relayed product feedback to engineering to improve retention.
EMCabin Crew
Emirates
Nov 2019 - Aug 2020 (9 months)
Delivered inflight customer service, safety demonstrations and first aid while achieving onboard sales targets and producing post-flight reports across international routes.
Technical Support Specialist
KeepTruckin
May 2019 - Nov 2019 (6 months)
Provided PST email, chat and voice support for fleet customers, triaged bugs and feature requests and collaborated with product and engineering to scale support tools and processes.
Customer Support Specialist
IBEX Connect
Nov 2018 - May 2019 (6 months)
Managed high-volume inbound calls, resolved product and service issues, maintained customer accounts and prepared service reports while contributing to team results.
Senior Sales Representative
Touchstone
Apr 2017 - Aug 2018 (1 year 4 months)
Conducted outbound sales and lead generation, converted prospects to customers, helped develop a training program and contributed to an 11% sales increase in 2018.
Customer Service Representative
Hello Business Solutions
Aug 2015 - Mar 2017 (1 year 7 months)
Handled high-volume customer inquiries, billing and complaints, resolved ~300 inquiries daily, trained new reps and helped achieve top customer service ratings in external audits.
Education
Degrees, certifications, and relevant coursework
VPVirtual University of Pakistan
Bachelor of Science, Computer Science
2014 -
Pursuing a Bachelor of Science in Computer Science via Virtual University since 2014.
Fazaia Education System School, E-9 PAF Base Islamabad
FSC (Pre-Engineering), Pre-Engineering
2012 - 2014
Completed FSC (Pre-Engineering) at Fazaia Education System School from March 2012 to March 2014.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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