Muhammad NafayMN
Open to opportunities

Muhammad Nafay

@muhammadnafay

Dedicated professional with strong leadership and customer service skills.

Pakistan

What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a dedicated and highly motivated professional currently seeking a challenging role in a diverse environment. With a strong background in customer support and logistics management, I aim to leverage my skills and knowledge for both organizational growth and personal advancement. My experience includes managing teams, addressing customer concerns, and improving operational efficiency.

In my current role as Assistant Customer Support Manager at SAYA, I have successfully managed team tasks, analyzed customer feedback, and resolved major complaints, enhancing overall service quality. My previous experience in logistics has equipped me with the ability to streamline operations and ensure timely deliveries, while my customer support background has honed my skills in addressing inquiries and maintaining high service standards.

Experience

Work history, roles, and key accomplishments

RC

Assistant Logistics

RTW Creation

Jan 2023 - Jan 2024 (1 year)

Managed dispatch operations for timely delivery and maintained invoices with precision. Improved warehouse systems and collaborated with clients for optimal logistics solutions.

RC

Customer Support Representative

RTW Creation

Jan 2021 - Jan 2023 (2 years)

Assisted in processing customer orders and provided robust support by addressing inquiries and resolving issues. Worked to reduce return rates through quality control and effective problem-solving.

Education

Degrees, certifications, and relevant coursework

NC

National College

Intermediate, Pre Engineering

2016 - 2018

CS

Central Model Higher School

Matriculation, Matriculation

2014 - 2016

Virtual University logoVU

Virtual University

Bachelor of Science, Computer Science

2018 -

Tech stack

Software and tools used professionally

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Muhammad Nafay - Assistant Customer Support Manager - SAYA | Himalayas