Muhammad Nafay
@muhammadnafay
Dedicated professional with strong leadership and customer service skills.
What I'm looking for
I am a dedicated and highly motivated professional currently seeking a challenging role in a diverse environment. With a strong background in customer support and logistics management, I aim to leverage my skills and knowledge for both organizational growth and personal advancement. My experience includes managing teams, addressing customer concerns, and improving operational efficiency.
In my current role as Assistant Customer Support Manager at SAYA, I have successfully managed team tasks, analyzed customer feedback, and resolved major complaints, enhancing overall service quality. My previous experience in logistics has equipped me with the ability to streamline operations and ensure timely deliveries, while my customer support background has honed my skills in addressing inquiries and maintaining high service standards.
Experience
Work history, roles, and key accomplishments
Assistant Customer Support Manager
SAYA
Jan 2024 - Present (1 year 5 months)
Managed and assigned tasks to team members, ensuring efficient workflow and productivity. Analyzed customer feedback to enhance satisfaction and handled major complaints with effective resolutions.
Assistant Logistics
RTW Creation
Jan 2023 - Jan 2024 (1 year)
Managed dispatch operations for timely delivery and maintained invoices with precision. Improved warehouse systems and collaborated with clients for optimal logistics solutions.
Customer Support Representative
RTW Creation
Jan 2021 - Jan 2023 (2 years)
Assisted in processing customer orders and provided robust support by addressing inquiries and resolving issues. Worked to reduce return rates through quality control and effective problem-solving.
Education
Degrees, certifications, and relevant coursework
National College
Intermediate, Pre Engineering
2016 - 2018
Central Model Higher School
Matriculation, Matriculation
2014 - 2016
Virtual University
Bachelor of Science, Computer Science
2018 -
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Muhammad?
You can contact Muhammad and 90k+ other talented remote workers on Himalayas.
Message MuhammadFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
