Shaheryar Ahmed

As a Client Success Manager, I led a team to enhance client relationships and service standards, achieving significant revenue growth and reducing churn rates. I implemented strategies that secured $58 million in placements for 2023 and increased ancillary revenue by 180%. My leadership resulted in a net retention rate of 88.32% and high client satisfaction scores.

In my role as a Client Success Specialist, I established strong client relationships and coordinated with internal teams to meet client needs. I successfully increased overall placements by 27% through targeted engagement with non-placing clients.

As a Team Lead, I provided leadership to a customer service team, ensuring service excellence and managing daily operations. I conducted regular client meetings to review business performance and drive success.

In this role, I handled inbound customer inquiries and resolved issues efficiently, building rapport with customers to foster long-term relationships.

As Operations Manager, I directed business operations to meet targets and enhance customer engagement, developing standard operating procedures for efficiency.

In this position, I trained and supervised customer service team members, ensuring quality service delivery and monitoring performance metrics.

Studied Mechanical Engineering Technology, focusing on the principles of engineering, design, and technology applications in mechanical systems.

Completed a Diploma of Associate Engineering in Mechanical, gaining foundational knowledge in mechanical systems and engineering practices.

Achieved Matriculation in Science, covering essential scientific principles and foundational education in various subjects.