Open to opportunities

Muhammad Kaka

@muhammadkaka

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Sales-driven customer service leader with banking and retail auto expertise.

South Africa

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What I'm looking for

I seek a customer-focused role where I can drive sales growth, coach teams, and use relationship-building and data tracking to improve customer outcomes and business performance.

I am a driven sales and customer-service professional with experience managing automotive parts retail operations, leading sales teams, and advising retail banking customers. I have a strong track record of meeting sales targets, resolving customer complaints, and maintaining compliance and inventory control in busy retail and bank environments.

I combine hands-on product knowledge (auto parts, tyres, batteries) with relationship-focused banking and customer-service skills—initiating cross-sells, delivering financial-wellness advice, and using Microsoft Office and data tracking to monitor trends and improve results.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Vodacom

Apr 2023 - Present (3 years 2 months)

Handled customer inquiries and complaints via phone, performed data entry, built customer relationships, and followed SOPs to resolve and escalate cases professionally.

Customer Service Data Entry Communication Problem Solving Product Knowledge CRM Escalation Management

Banker

Nedbank

Feb 2021 - Oct 2023 (2 years 8 months)

Supported customer relationship management and sales by analyzing client needs, initiating cross-selling and financial wellness conversations, and maintaining confidentiality and compliance.

Customer Relationship Management Cross Selling Financial Advice Compliance Communication Problem Solving Confidentiality

Auto Parts Sales Manager

Mamino’s Motor Max

Jan 2015 - Dec 2020 (5 years 11 months)

Managed sales of vehicle parts, tyres, batteries and accessories while leading a sales team to hit targets, maintained inventory and customer database, and resolved complaints to ensure customer satisfaction.

Retail Sales Inventory Management Customer Service Team Leadership Microsoft Office Parts Identification order fulfillment