Muhammad Abdullah

Coordinated freight shipments and secured transportation for clients across the U.S. logistics market. Communicated with carriers and shippers to ensure timely pickups, deliveries, and compliance with freight regulations, while also negotiating rates and tracking shipments.

Built strong relationships with brokers, shippers, and drivers to negotiate competitive rates and secure consistent loads. Coordinated and managed daily freight schedules for U.S.-based trucking operations, ensuring on-time pickups and deliveries.

Provided email-based technical support to U.S. municipal clients using CivicPlus software solutions, assisting government staff with troubleshooting issues related to content management systems and civic engagement tools. Resolved technical queries efficiently while adhering to SLAs and quality standards, documenting interactions and escalating complex issues.

Handled inbound calls from potential customers, providing detailed information on cable and internet service offerings to convert inquiries into sales. Assisted customers in selecting suitable plans and maintained a high conversion rate by building trust and addressing concerns, while updating CRM systems with customer interactions.

Conducted outbound cold calls to residential and business prospects in the U.S. to sell cable and internet service packages, explaining product features and pricing to drive conversions. Maintained high call volume while consistently meeting sales targets, building rapport with clients, and updating CRM systems.

Conducted cold calls to U.S.-based medical clinics to promote and sell revenue cycle management (RCM) services. Delivered high-quality service with professionalism, maintaining client relationships and ensuring customer satisfaction.

Provided email-based customer support for Uber, addressing inquiries from drivers and riders related to payments, trip disputes, and account access. Maintained high customer satisfaction by delivering timely and empathetic communication, managing a high volume of support tickets daily while meeting quality and response time benchmarks.

Completed a Bachelor of Science (Honors) in Economics, focusing on a robust curriculum. Relevant coursework included Econometrics, Time Series Analysis, Banking and Finance, and Environmental Economics, providing a strong foundation in economic principles and their applications.

Pursued an Intermediate of Commerce (I.Com) degree, gaining foundational knowledge in business and financial concepts. This program provided essential skills in accounting, economics, and commercial practices.