Open to opportunities

Muhammad Hamza

@muhammadhamza14

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Technical support specialist with expertise in SaaS and web development.

Pakistan

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What I'm looking for

I seek a role that fosters growth, values collaboration, and challenges my technical skills.

I'm a dedicated technical support specialist with a strong background in SaaS product support and full-stack development. My journey began with a BS in Computer Science from Minhaj University, where I honed my skills in artificial intelligence and machine learning. Currently, I work at Live Support Ltd., where I specialize in troubleshooting crypto mining hardware and software, ensuring customer satisfaction through effective problem resolution.

Previously, I served as a full-stack developer at Incubix, where I built scalable web applications using modern technologies like React, Next.js, and Node.js. My projects, including an LMS website and an AI-based mock interview platform, showcase my ability to create user-friendly interfaces and secure backend systems. I am passionate about leveraging technology to enhance user experiences and drive business growth.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist

Current

Live Support Ltd.

Sep 2024 - Present (11 months)

Handled live chat support at BitcoinMerch, specializing in troubleshooting crypto mining hardware/software. Guided customers through miner setup and issue resolution.

Live Chat Support Customer Service Technical Support

Full-Stack Developer

Incubix

Apr 2022 - Aug 2024 (2 years 4 months)

Remotely worked as a full-stack web developer, building and maintaining scalable web applications. Utilized WordPress, React, Next.js, Express.js, Node.js, PostgreSQL, and MongoDB for development.

Full Stack Web Development WordPress React Next.js Node PostgreSQL MongoDB Web Application Development

Technical Support Specialist

TalkAgent

Jan 2021 - Apr 2023 (2 years 3 months)

Delivered technical support for SaaS platforms including Landbot and AMP. Guided users through setup, integrations, and issue resolution.

Technical Support SaaS Landbot Integration Troubleshooting Customer Service Zendesk Intercom

Education

Degrees, certifications, and relevant coursework

Minhaj University

BS Computer Science, Computer Science

2020 - 2024

Activities and societies: Relevant Courses: Artificial Intelligence, Digital Image Processing, Natural Language Processing, Generative AI, and Applied Machine Learning.

Studied Computer Science with a focus on Artificial Intelligence, Digital Image Processing, Natural Language Processing, Generative AI, and Applied Machine Learning. Gained comprehensive knowledge in various aspects of computer science.