Open to opportunities

Muhammad Faizan

@muhammadfaizan7

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Aspiring software developer with expertise in full-stack web development.

Pakistan

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What I'm looking for

I am looking for a dynamic role that fosters growth, innovation, and collaboration in a supportive environment.

I am a dedicated and passionate software developer currently pursuing a Bachelor of Arts in Computer Science at DePauw University. With a strong foundation in programming languages such as Java, Python, and JavaScript, I have developed a diverse skill set that allows me to tackle complex challenges in web development and technical support.

My experience includes working as a Technical Support representative at Speechify Inc., where I resolved over 80 daily tickets and contributed to product improvements through effective communication and debugging. Additionally, my internship at Tenzer Technology Center allowed me to hone my skills in web development and 3D modeling, leading to the successful execution of multiple projects that enhanced user experiences.

Experience

Work history, roles, and key accomplishments

Current

Technical Support

Current

Speechify Inc.

Feb 2025 - Present (4 months)

Resolved 80+ daily Intercom tickets with 90% CSAT, improving response times by 30% using Retool for automation and payment gateway integration. Debugged real-time issues, analyzed logs, and escalated 50+ bugs via Linear, contributing to product improvements and bridging communication between users and engineering. Performed QA work and AI output testing, driving UX enhancements and improving Urdu

Intercom Retool Linear Debugging QA Testing Log Analysis User Support

Customer Support Representative

MindBridge

May 2024 - Feb 2025 (9 months)

Managed 3+ concurrent live chats and calls, swiftly resolving technical issues related to payment gateways, app errors, and order discrepancies for users across 6+ Middle Eastern countries. Exceeded KPIs for support quality and AHT, maintaining 85%+ CSAT through effective issue diagnosis and proactive communication. Streamlined escalations with clear documentation and reproduction steps, speeding

Live Chat Support Technical Troubleshooting Payment Gateways Order Management CSAT KPIs Documentation Escalation Management

Web Dev & Tech Intern

Tenzer Technology Center

May 2023 - Aug 2023 (3 months)

Created detailed 3D models using Fusion 360 and Cura LulzBot, completing over 10 projects and printing over 5 while leading calibration and troubleshooting efforts. Designed and executed a Google Sites website to serve as a repository for prints and necessary files, easing the transition from digital designs to tangible user experiences.