has haechi

I've spent over five years at Teleperformance enforcing community guidelines across high-volume video, text, and image reviews. I maintained 95% policy accuracy while handling sensitive and complex material with objective judgment.

I consistently met production, KPI, SLA, and quality targets, completing 500+ tasks in a high-pressure environment. My reliability earned Perfect Attendance recognition throughout 2021.

Before content moderation, I supported customers at Klook and on Scicom's Shopee project, resolving travel bookings, refunds, order fulfilment, seller disputes, and payment issues through live chat and email. I used Zendesk, Salesforce, and Ipay88 to manage ticket lifecycles and complex case resolutions.

I bring a decade of high-volume customer-facing operations, including retail and hospitality, with a focus on accuracy, de-escalation, and dependable service.