Looking for a job

Mubarak Shittu

@mubarakshittu1

Technical Support Engineer at Tek-Experts securing Azure identity services and troubleshooting authentication incidents.

Nigeria

Message

At Tek-Experts, I provide Tier 2 support for cloud and business applications, resolving issues across Microsoft 365, Azure AD, and Windows environments. I also automate support processes using Python, Shell scripting, Terraform, and Azure DevOps.

Previously at Tek-Experts, I supported Azure identity services, investigated Conditional Access and token-flow incidents, and monitored sign-in anomalies with Azure Monitor and Log Analytics. At Nehemiah Grace Developers LTD, I administered Microsoft 365 workloads and Entra ID access controls.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Engr II Azure DevOps

Current

Tek-Experts

Jan 2026 - Present (9 months)

Provided Tier 2 technical support for cloud and business applications, troubleshooting issues across Microsoft 365, Azure AD, Windows, VPN, and application access. Automated operational processes using Python, Shell scripting, Terraform, and Azure DevOps.

Microsoft 365 Azure AD Windows VPN Python Shell Scripting Terraform Azure DevOps Key Vaults Identity Management Technical Documentation

Technical Support Engr II Azure

Tek-Experts

Jan 2024 - Feb 2026 (2 years 1 month)

Led Azure identity-focused support initiatives, strengthening authentication and authorization across Microsoft Entra ID and Azure App Services. Standardized infrastructure configurations using Terraform and secured App Services with custom domains, SSL/TLS, and Key Vault.

Microsoft Entra ID Azure App Services Terraform SSL TLS Azure Key Vault Conditional Access azure monitor Log Analytics Root Cause Analysis Security Monitoring

Technical Support Engr I (M365)

Tek-Experts

Jan 2024 - Dec 2024 (11 months)

Acted as an advanced escalation point for complex issues involving mail flow, mailbox permissions, hybrid identity synchronization, and access inconsistencies across M365 services. Implemented proactive monitoring and reporting using audit logs and service health insights.

Microsoft 365 Exchange Online Microsoft Entra ID Conditional Access MFA Audit Logs Service Health Incident Response

Systems Admin/CCT Operator

Nehemiah Grace Developers LTD

Jan 2022 - Dec 2023 (1 year 11 months)

Managed Microsoft 365 applications including Exchange Online, Teams, SharePoint Online, and OneDrive, ensuring seamless collaboration and mail flow stability. Configured and maintained Microsoft Entra ID for authentication, conditional access, MFA, and identity lifecycle management.