Looking for a job

Muange Faith

@muangefaith

Message

I improve patient experiences through healthcare operations, marketing, and client engagement.

Kenya

Message

What I'm looking for

I'm seeking a data-driven business, marketing, or customer experience role where I can improve client service, support growth initiatives, and continue building my data analytics skills.

At Brother Andre Hospital, I support patient registration, enquiries, payment and insurance processes while maintaining accurate records and coordinating with hospital departments.

I previously planned promotional campaigns, medical camps, community outreach, bulk SMS, and social media activities to increase awareness and utilization of hospital services.

I've also supported customer care at Kenyatta National Hospital, mentored DREAMS Program participants, and promoted consumer brands through direct customer engagement and feedback collection.

With a Bachelor of Commerce in Marketing, I'm developing data analytics skills for data-driven business and customer experience roles.

Experience

Work history, roles, and key accomplishments

Current

Registration / Clerk Officer

Current

Brother Andre Hospital

Registers and assists patients, ensuring accurate collection and recording of client information. Supports patient enquiries, coordinates with hospital departments, and maintains records and reports.

Customer Service Data Entry Records Management Healthcare Administration Reporting Documentation Patient Services

Marketing Officer

Brother Andre Hospital

Jan 2023 - May 2025 (2 years 4 months)

Planned and coordinated promotional campaigns to increase awareness and utilization of hospital services. Conducted community outreach, managed social media, and supported customer experience initiatives.

Marketing Campaigns Community Outreach Social Media Management Digital Marketing Market Research Stakeholder Engagement Reporting Customer Service

Mentor, DREAMS Program

DREAMS Program

Feb 2022 - Sep 2022 (7 months)

Conducted social asset-building activities for Adolescent Girls and Young Women. Followed up with participants, provided mentorship, and supported service delivery.

Mentorship Community Engagement Program Support Communication Skills Follow up

Marketing & Communication Officer

Kenyatta National Hospital

Jul 2021 - Oct 2021 (3 months)

Managed the Customer Care desk and assisted clients with enquiries. Prepared daily reports, wrote articles for hospital publications, and supported front-office processes.

Customer Service Reporting Documentation Communication Skills Front Office

Brand Ambassador

Consumer Brands

Aug 2020 - May 2021 (9 months)

Promoted consumer brands including Ariel, Always and Gillette. Communicated product information, acquired new customers, and collected customer feedback.

Product Promotion Customer Engagement Feedback Collection Communication Skills

Census Enumerator

2019 Kenya Population and Housing Census

Aug 2019 - Aug 2019 (0 months)

Interviewed residents and explained the purpose of the census. Collected and accurately recorded demographic information and submitted data to the government database.

Data Collection Interviewing Record keeping Smartphone Use KIM