Laura Too

I’m a results-driven Marketing & Customer Experience professional with hands-on experience supporting brand visibility, client engagement, and service delivery in healthcare environments. I focus on improving how people experience services while keeping outreach and communication running smoothly.

In my volunteer role at Kenyatta National Hospital, I managed 60+ daily client interactions, helping improve service flow and response time. I supported outreach programs to increase community engagement and contributed to social media content creation to boost public awareness. I also collected customer feedback to refine service delivery.

Earlier, as a Marketing & Communication Intern, I supported 50+ clients daily at the Prime Care desk, helping with inquiries and navigation. I also supported outreach campaigns and medical camps, and helped organize internal and external events.

Before that, I worked as an Academic Secretary at Cooperative University, managing academic records, ensuring timely grade submission, and coordinating timetables to improve operational efficiency. Across roles, I bring strong stakeholder communication, time management, and problem-solving to deliver reliable, customer-focused outcomes.