At EOH, I supported users at Sasol Place Sandton by carrying out backup and recovery procedures and maintaining the related processes and documentation.
I also handled support calls, updated job records, entered assets, and worked to meet service-level requirements. When hardware was faulty, I arranged for parts to be replaced and returned.
Earlier, as a Field Network Engineer at In2it, I installed and configured Cisco routers and switches for the 8ta project and supported network troubleshooting across sites. On the LOTTO (GIDANI) project, I installed and configured terminals and related equipment and attended support callouts around KZN.
