Bongani Nkosi
@bonganinkosi1
I deliver enterprise IT support that reduces downtime and improves user experience.
South AfricaWhat I'm looking for
I deliver onsite and remote enterprise IT support for iOCO / EOH Mthombo at Sasol, supporting Windows, Microsoft 365, Teams, Active Directory, and device deployments for 200+ users.
During Natref refinery shutdown operations, I supported desktops, laptops, printers, Microsoft 365, Teams, and industrial workstations. I reduced incident response time by 30% under critical operating conditions while maintaining cybersecurity compliance.
Across more than 10 years in IT support, I’ve reduced downtime, resolved L1/L2 incidents, deployed and re-imaged devices, and helped end users understand technical issues clearly.
Experience
Work history, roles, and key accomplishments
IT Field Support Engineer / Helpdesk
Natref
Aug 2025 - Present (1 year 2 months)
Delivered onsite and remote IT support during refinery shutdown operations. Supported desktops, laptops, Microsoft 365, Teams, printers, and industrial workstations, reducing incident response time by 30%.
Field Support Engineer
iOCO / EOH Mthombo Pty Ltd
May 2024 - Present (2 years 5 months)
Provide onsite and remote enterprise support for Windows, Microsoft 365, and Microsoft Teams. Onboard and offboard users, manage Active Directory accounts, and deploy devices for 200+ users.
Field Support Engineer
EOH Mthombo Pty Ltd
May 2023 - Dec 2023 (7 months)
Re-imaged and deployed Dell laptops for engineering teams. Delivered BitLocker encryption, backup, and recovery support, achieving 95% on-time ticket resolution.
IT Technician
Goldrush Gaming Group
Nov 2018 - Nov 2021 (3 years)
Supported 100+ end-users across multiple departments, reducing downtime by 25% through proactive troubleshooting. Created user guides and training documentation to improve end-user experience.
Education
Degrees, certifications, and relevant coursework
AWS Training & Certification
AWS Foundations: AWS Cloud Essentials, Cloud Computing
Completed AWS Cloud Essentials and AWS Technical Essentials in 2026.
AWS Training & Certification
AWS Technical Essentials, Cloud Computing
Completed AWS Technical Essentials in 2026.
Udemy
Microsoft Azure Fundamentals (AZ-900), Cloud Computing
Completed Microsoft Azure Fundamentals (AZ-900) in 2025.
Udemy
Microsoft 365 Fundamentals (MS-900), Microsoft 365
Completed Microsoft 365 Fundamentals (MS-900) in 2025.
Udemy
SC-300: Microsoft Identity and Access Administrator, Identity and Access Management
Completed SC-300: Microsoft Identity and Access Administrator in 2025.
Udemy
MD-012: Microsoft Endpoint Administrator Associate, Endpoint Administration
Completed MD-012: Microsoft Endpoint Administrator Associate in 2025.
Udemy
Customer Service, Customer Support & Customer Experience, Customer Service
Completed Customer Service, Customer Support & Customer Experience course in 2025.
Microsoft
MCSE – Microsoft Certified Solutions Expert, IT Infrastructure
Earned MCSE – Microsoft Certified Solutions Expert in 2006.
CompTIA
Network+ (N+), Networking
Earned Network+ (N+) certification in 2005.
CompTIA
A+ IT Technician, IT Support
Earned A+ IT Technician certification in 2002.
Qedilizwe Secondary School
Matric (Grade 12), General
Completed Matric (Grade 12) in 1998.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
Skills
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