Open to opportunities

Mthobisi Ngcobo

@mthobisingcobo

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Senior IT engineer delivering secure hybrid cloud infrastructure, support, and reliability.

South Africa

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What I'm looking for

I’m looking for a high-performing team where I can deliver secure hybrid cloud infrastructure and top-tier support—driving innovation, improving uptime, and strengthening disaster recovery and SLA performance.

I’m a Senior IT Engineer with 14+ years’ experience supporting enterprise environments across legal, ICT, and hospitality sectors. I specialize in IT infrastructure and support with a customer-centric, security-focused approach, backed by strong troubleshooting across Windows and macOS.

In my current role, I manage a hybrid cloud and on-prem IT environment and have driven measurable outcomes—migrating Exchange to Office 365, deploying 15+ Azure Virtual Machines, and implementing Azure AD and Entra ID MFA to reduce security incidents. I also co-manage Office 365 and Google Workspace tenants, improving licensing, upgrades, and user support efficiency.

I’m especially proud of the reliability improvements I’ve led: disaster recovery planning that reduced RTO from 12 hours to under 4 hours, and SLA breach reductions by 40% through ticketing system optimization and automation. I bring a preventative maintenance mindset, clear escalation handling, and the ability to train users so technology adoption sticks.

Experience

Work history, roles, and key accomplishments

Current

IT Official

Current

Legal Practice Council

May 2021 - Present (5 years)

Managed a hybrid cloud and on-prem IT environment across provincial branches. Migrated Exchange to Office 365, reducing downtime by 40% and saving ~R75,000 annually, deployed 15+ Azure VMs, implemented Entra ID MFA (down 30% security incidents), and reduced RTO to under 4 hours while cutting SLA breaches by 40%.

Ticketing automation Microsoft Azure Office 365 Active Directory Entra ID Disaster Recovery VMware Snapshots SLA Management Ticketing Automation

Remote Support Engineer

Conosco UK

Jul 2018 - Apr 2021 (2 years 9 months)

Provided 1–3 line remote support to international clients across multiple industries. Resolved 300+ high-priority tickets per quarter with a 98% satisfaction rating, restored a critical email outage within an hour by fixing a recurring DNS issue, and supported Exchange, AD, VPN, and VMware environments.

Remote IT Support Exchange Administration Active Directory VPN VMWare Ticketing Root Cause Analysis Windows Server

Network Engineer

IMS

Aug 2016 - Dec 2017 (1 year 4 months)

Provided 1–2 line remote support to national clients and supported core infrastructure operations. Managed Windows Server setup and configuration, administered DNS/DHCP and user accounts, and executed backup and patching strategies to reduce downtime.

Windows Server Administration DNS DHCP Network Support Remote Support

IT Support Technician

Sun International

Sep 2016 - Jul 2017 (10 months)

Delivered frontline IT support to 100+ internal staff and guests. Managed printers, user accounts, email troubleshooting, and Wi‑Fi access points while providing 1–2 line support for day-to-day incidents.

Email Troubleshooting Wi Fi Support Service Desk Support