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Mrinal M

@mrinalm1

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ServiceNow Developer at Polaris, delivering ITSM and HRSD implementations and integrating ServiceNow with JIRA.

India

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At Polaris, I developed ServiceNow solutions across ITSM, HRSD, and CMDB, including scripting, workflows, and integrations. I connected ServiceNow with JIRA using IntegrationHub and contributed to platform upgrades that increased team productivity by 30%.

I also configured HRSD case management, knowledge management, and service catalog capabilities, and developed onboarding and offboarding workflows. I led a team of ServiceNow developers and administrators delivering implementations and enhancements.

Previously, at Unisys, Wissen Infotech, and LTI Mindtree, I worked on ServiceNow development and administration, including request workflows, change management, dashboards, and platform maintenance. I began in IT operations as a ServiceDesk Agent at Joules to Watts.

Experience

Work history, roles, and key accomplishments

Senior ServiceNow Developer

Polaris

Jul 2024 - Jul 2026 (2 years)

Developed and configured ServiceNow modules including ITSM, HRSD, and CMDB, and led platform upgrades contributing to a 30% increase in team productivity. Integrated ServiceNow with third-party applications such as JIRA using IntegrationHub.

JavaScript HTML CSS REST APIs ServiceNow Integration Hub Flow Designer Catalog Management ITSM HRSD CI Class Manager CMDB Team Management

ServiceNow Developer

Unisys

Apr 2024 - Jul 2024 (3 months)

Ensured data integrity and platform stability through system maintenance and monitoring. Created and updated Service Catalog items and automated workflows to improve request handling speed.

ServiceNow Service Catalog Workflow Automation System Maintenance

ServiceNow Admin/Developer

Wissen Infotech

Apr 2023 - Apr 2024 (1 year)

Managed SLAs, notifications, ACLs, and scheduled jobs, and used client/server-side scripting to automate tasks. Built dashboards and reports for leadership visibility and provided end-user training.

ServiceNow JavaScript Business Rules Script Includes GlideAjax UI Actions Dashboarding Reporting

ServiceNow Admin/Developer

LTI Mindtree

Apr 2021 - Apr 2023 (2 years)

Led development and administration across ITSM and HRSD modules, including scripting, integrations, and workflow automation. Handled platform administration and performance tuning.

ServiceNow ITSM HRSD JavaScript Flow Designer Client Script Script Includes ServiceNow Integration Hub Performance Optimization

ServiceDesk Agent

Joules to Watts

Sep 2019 - May 2020 (8 months)

Led end-to-end management of high-priority incidents and coordinated cross-functional teams for timely resolution. Facilitated bridge calls and provided real-time updates to stakeholders.

Incident Management Coordination Communication Skills