Diego Freitas

As a PLACE Operations Manager for Leighton Team, I lead the development and execution of high-performance operational systems that support our top-producing real estate team in one of Massachusetts's most competitive markets, Cape Cod. I ensure both the day-to-day and long-term operations run with precision—enabling our agents to serve clients at the highest level.

- System Implementation & Manag

Worked as Operations Manager at Leighton Team, Keller Williams Realty.

DILU is your trusted partner in navigating the complexities of modern business, offering a comprehensive suite of professional services tailored to elevate your company's success infinitely. With over 15 years of combined experience, we specialize in providing strategic guidance and practical solutions across various domains, including property management, digital marketing, janitorial services, b

Premier Esports & Gaming Consultants offering the ultimate ‘one-stop 360° experience.

Providing the best-in-class technologies, architecture, and fan engagement strategy. Matched with a robust network of key industry colleagues worldwide.

- Gaming, Esports, and other events, festivals and venues
- Consulting including but not limited to marketing and other gaming-focused products and services

Head of gaming and esports operations; responsible for the implementation of New England Whalers' vision for esports and growing it into an industry leader. Lead the competitive strategy internally and develops programs that inspire and engage players.

- Lead development, implementation, execution and reporting on the organization's competitive strategy and tactics
- Engaging in-game features and

- Sponsorship management and key point of contact with partners
- Internal cross-functional business teams, brand, development/studio and marketing teams as well as our external partners and vendors to ensure the success of our programs
- Provide industry and local insights and metrics

- Coordinated with ESL Player Manager around logistical and hospitality questions for players/teams
- Help translate interview questions and answers both LIVE and post-edit
- On camera and on-stage translation for LIVE on broadcast questions and answers between a host and the player(s)

Customer Experience Team Manager. Training new Product Specialists and Customer Experience Specialists with hands-on product education and document execution training.

- The delivery day director, ensuring a positive start to the customer journey
- Executing corrections to documents
- Generating financial and POS documents
- Host delivery appointments, including new owner orientations tailored to

Lead Customer Experience Specialist providing a fun educational experience for customers who come into the Tesla retail stores, service and delivery centers by educating the customer about their Tesla vehicle and Energy products.

- The delivery day director, ensuring a positive start to the customer journey.
- Executing corrections to documents
- Generating financial and POS documents
- Host deli

Providing a fun educational experience for customers who come into the Tesla retail stores, service and delivery centers by educating the customer about their Tesla vehicle and Energy products.

- The delivery representative, ensuring a positive start to the customer journey.
- Host delivery appointments, including new owner orientations tailored to the customer’s needs and comfort level.

Providing a fun educational experience for customers who come into the Tesla retail store(s) and educate the public about the electric drive experience.

- The first point of contact and represent the ‘face’ of Tesla, ensuring a positive start to the customer journey.
- Co-piloting test drives or attend special events and providing a safe and memorable experience that potential customers will reco

Apple's customers’ first point of contact for Mac computers and OSX, answering questions about Apple products and services and providing world-class customer service, troubleshooting, and technical support. Listening to customers and using technical expertise, creativity, and passionately meeting their needs.

- Technical Support; Remote Help Desk OSX
- Conflict de-escalation, and communication sk

Apple's customers’ first point of contact, answering questions about Apple products and services on iPhone, iPad, iOS, and providing world-class customer service, troubleshooting, and technical support. Listening to customers and using technical expertise, creativity, and passionately meeting their needs.

- Technical Support; Remote Help Desk iOS
- Conflict de-escalation, and communication skills

Information systems coordinator leading all technical business solutions and employee tracking including fleet tracking. Maintaining all operation systems and backup solutions in the office on-site and in the field.

- Maintaining IT systems including but not limited to troubleshooting on-site and remote
- Mobile Device Management iOS
- Set-up IT systems and processes

Certified Apple Sales, Apple Business Solutions and Service

Provided insightful advice and friendly, hands-on technical support to Apple customers in need. Quickly diagnosing product issues on the spot, explaining situations with patience and compassion. Determined whether repairs can be done or a replacement is needed, and offering solutions to quickly get users up and running again. Earning the

Certified Apple Sales, Apple Business Solutions and Service

Provided insightful advice and friendly, hands-on technical support to Apple customers in need. Quickly diagnosing product issues on the spot, explaining situations with patience and compassion. Determined whether repairs can be done or a replacement is needed, and offering solutions to quickly get users up and running again. Earning the

Pursued studies in Information Technology at Cape Cod Community College from 2008 to 2009.