Looking for a job

Maira Nakamura

@mairanakamura

Message

I lead global customer support operations, improving service quality, CSAT, and complex enterprise delivery.

United States

Message

What I'm looking for

I'm looking to lead customer support, customer experience, or service delivery operations where I can develop teams, improve processes, resolve complex customer issues, and strengthen service quality across global organizations.

At Oracle, I led a 20+ member multilingual support organization serving 275,000+ customers across 145 countries. I raised CSAT from 3.6 to 4.35 and achieved the company’s lowest attrition rate through coaching, clear expectations, and operational leadership.

At Elastic, I managed concurrent enterprise service engagements, aligned Product, Engineering, and Operations teams, and guided customers through complex delivery challenges. I bring a people-centered approach to customer experience, service delivery, process improvement, and global team development.

Experience

Work history, roles, and key accomplishments

Customer Experience Specialist

Elevate Packaging

Feb 2026 - Aug 2026 (6 months)

Coordinate customer expectations, delivery requirements, and internal stakeholders to ensure consistent execution. Lead Voice of Customer initiatives that translate customer feedback into operational and product improvements.

Customer Experience Voice Of Customer Cross Functional Collaboration Issue Resolution

Delivery Manager – Professional Services

Elastic

Nov 2021 - Sep 2025 (3 years 10 months)

Led a portfolio of concurrent enterprise customer engagements from kickoff through completion. Served as the primary point of contact for complex and high-pressure customer engagements, coordinating internal teams to resolve issues and maintain delivery progress.

Customer Engagement Stakeholder Management Cross functional Coordination Technical Communication Onboarding Project Management

Customer Support Manager – Global Operations

Oracle

Jul 2017 - Apr 2021 (3 years 9 months)

Led a 20+ member multilingual customer support organization serving customers across 145 countries and more than 275,000 customers. Achieved the company's lowest attrition rate and increased CSAT from 3.6 to 4.35 through coaching, process refinement, and escalation ownership.