Maira Nakamura

I've spent 25 years building trust, fast, with clients and with the teams I lead, inside global, multicultural organizations like Oracle and Elastic.

At Oracle, I led a 20+ person multilingual team supporting more than 275,000 customers across 145 countries. Through coaching and consistent, honest conversations with my team, I grew customer satisfaction from 3.6 to 4.35 and achieved the company's lowest attrition rate, while others around me were losing people. At Elastic, I owned enterprise customer engagements from kickoff to completion, translating technical complexity into clear guidance for clients and executives under real pressure.

My background in Psychology (PUC-SP) shapes how I lead. It taught me to read what's not being said, understand what motivates people, and find where friction actually comes from, not just where it shows up. That's been true whether I was developing a struggling team, managing a difficult client relationship, or walking into an operation that badly needed structure.

I'm now looking for Customer Experience or Client Success leadership roles, ideally outside pure tech, in industries like healthcare, insurance, or hospitality, where relationships and culture matter as much as metrics.

If you're building a team or a customer function where people come first and results still get delivered, I'd like to talk.