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Abraham Ayodeji

@abrahamayodeji

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I lead premium customer experiences, operations, and technical support teams.

United States

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What I'm looking for

I'm looking to lead customer-facing operations or technical support work where I can coach teams, resolve complex customer issues, improve daily service, and create memorable experiences.

I lead front-of-house operations at Escape Lounge PDX, coordinating service, bar, kitchen, and cleaning teams while resolving guest concerns and maintaining premium hospitality standards. My work earned the PDX Superstar Award and contributed to Global Lounge of the Year recognition.

I've also delivered high-volume Tesla vehicle handoffs and provided hands-on technical support through HelloTech and AppleCare, resolving Windows, macOS, iOS, networking, Wi-Fi, smart-home, and VoIP issues. I combine practical troubleshooting with clear customer education, team coaching, and service recovery.

Experience

Work history, roles, and key accomplishments

Current

Supervisor / Customer Experience Supervisor

Current

Escape Lounge PDX

Feb 2025 - Present (1 year 7 months)

Lead daily front-of-house operations in a premium airport lounge, coordinating staff and resolving guest concerns. Recognized with the PDX Superstar Award and contributed to Global Lounge of the Year recognition.

Customer Experience Team Coordination Service Recovery Inventory Management Operational Reporting Shift Communication Coaching Mentorship

Technical Support Specialist

HelloTech

Jan 2015 - Jul 2026 (11 years 6 months)

Diagnosed and repaired desktop, laptop, printer, networking, smart-home, Wi-Fi, mobile device, and VoIP issues. Recognized as one of Oregon's top-rated technicians with consistent 5-star feedback.

Windows MacOS Printer Installation Networking WiFi Smart Home Mobile Devices VoIP OOMA Customer Education

Tesla Advisor (Seasonal Customer Experience Specialist)

Tesla

Oct 2025 - Dec 2025 (2 months)

Delivered premium vehicle handoffs and educated customers on charging, app setup, and safety features. Achieved the highest seasonal customer satisfaction score and received a permanent employment offer.

Customer Experience Vehicle Delivery Customer Education Cross Functional Collaboration Documentation

Tier 1 & Tier 2 Technical Support Advisor

AppleCare (Xerox Services)

Jun 2012 - Dec 2012 (6 months)

Provided phone-based technical support for Apple customers across macOS and iOS environments. Documented cases accurately and escalated advanced issues appropriately.

MacOS iOS Troubleshooting Case Documentation Customer Service