Kasia Roux
@kasiaroux
Efficient ICT administrative professional with 2+ years of experience.
What I'm looking for
I am a multi-faceted and reliable ICT administrative professional with over two years of experience in the security and surveillance industry. My career has been dedicated to supporting executives and managers to enhance internal operations, ensuring that all processes run smoothly and efficiently. I have a proven track record of providing ICT support, managing technical issues, and improving communication within teams.
In my previous roles, I have excelled as a Central Support Agent and Help Desk IT Technician, where I was responsible for various key performance areas, including incident reporting, performance evaluations, and technical support. My ability to create and update geoffences, manage fleet operations, and ensure the functionality of surveillance equipment has been crucial in maintaining high standards of safety and efficiency. I am passionate about leveraging technology to solve problems and improve operational workflows.
Experience
Work history, roles, and key accomplishments
Central Support Agent
Amst Technologies
Mar 2021 - Sep 2021 (6 months)
Provided ICT support for the company's pilot communication systems, managed fleet operations, and ensured compliance through maintenance inspections. Responsible for editing software functions and monitoring trailer conditions.
Help Desk IT Technician
T3 Surveillance Solutions
May 2019 - Sep 2021 (2 years 4 months)
Conducted investigations and provided performance reports for management. Evaluated store operations and maintained documentation for client incidents.
Control Room Operator
T3 Surveillance Solutions
May 2019 - Nov 2019 (6 months)
Monitored fleet safety and payload recordings through advanced surveillance systems. Ensured immediate response to incidents and collaborated with team members for operational safety.
Education
Degrees, certifications, and relevant coursework
Varsity College
NQF 5, Business Office Administration
2017 -
Completed a course in Business Office Administration, focusing on administrative skills and office management principles.
Eersterust Secondary School
High School Diploma, General Education
2010 - 2015
Achieved Grade 12, demonstrating foundational knowledge and skills necessary for further education and employment.
Availability
Location
Authorized to work in
Job categories
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