Open to opportunities

Mpho Khorombi

@mphokhorombi

I resolve billing, payment, and technical support issues for global customers across chat, email, and remote support channels.

South Africa

Message

What I'm looking for

I'm seeking a part-time remote customer support, chat, or e-commerce support role, open to global teams and U.S., UK, or EU time zones.

I'm currently supporting Splitit customers through SupportYourApp, resolving payment-plan, billing, card-update, refund, and account enquiries through email and live chat.

Previously at Concentrix SA supporting Mediacom, I delivered Tier 1 and Tier 2 support for U.S. internet, TV, and voice customers. I diagnosed connectivity, speed, hardware, and service issues while maintaining 95%+ customer satisfaction and managing more than 80 CRM tickets per week.

I bring clear communication, empathy, and accurate case management to fast-paced remote teams, with experience in Zendesk, CRM platforms, escalations, and KPI-driven support.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Consultant

Current

SupportYourApp

Provides customer support for Splitit payment plans via email and live chat, resolving payment, billing, and account issues while documenting interactions in Zendesk.

Zendesk CRM Email Support Live Chat Escalation Management Customer Retention

Senior Customer Support Specialist

Concentrix SA

Aug 2021 - Sep 2025 (4 years 1 month)

Delivered Tier 1 and Tier 2 technical support for U.S.-based ISP customers, maintaining 95%+ CSAT and resolving connectivity, billing, and account issues.

Technical Troubleshooting Zendesk CRM VMWare Escalation Management