Lindiwe Mpata

Managed daily service operations with a focus on customer experience, workflow, and departmental performance. Handled customer escalations and coordinated service advisors, technicians, and administrative staff.

Managed the full aftersales customer journey and day-to-day service operation. Oversaw service advisor activities, customer communication, workflow planning, and service quality.

Supported daily service department operations, reporting, workflow, and performance monitoring. Assisted with customer queries and coordinated communication between customers, service advisors, and workshop personnel.

Managed service-related administration, bookings, job card processes, and customer information. Maintained accurate records and assisted with invoicing, month-end administration, and warranty support.

Assisted customers with service and repair requirements and maintained professional customer relationships. Prepared quotations and coordinated customer vehicles through the service process.

Managed reception and switchboard responsibilities and directed customer enquiries. Assisted customers and supported dealership administration and cashier functions.

Coordinated front-office operations and general administration. Managed reception and customer-facing responsibilities, and assisted with petty cash and executive support.

Represented premium brands through customer engagement and promotional campaigns. Interacted directly with customers and supported positive brand experiences.

Maintained student records and administrative systems. Supported general office administration and record keeping.

Grade: Bachelor Pass

Completed National Senior Certificate with a Bachelor Pass.

Pursued a Bachelor of Commerce in Financial Management, but did not complete the degree.