Open to opportunities

Mphacha Mpho

@mphachampho

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Business management professional with 10+ years experience in client-facing roles.

Lesotho

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What I'm looking for

I seek a client-facing administrative role in a collaborative organization where I can apply my communication, organization and service skills, grow professionally, and contribute to efficient front-desk operations.

I am a Business Management graduate with over ten years' experience across insurance, higher education, and customer service roles, known for strong communication, stakeholder management and attention to detail. I have worked as a Sales Consultant, Junior Lecturer and in service quality assurance, delivering client-focused outcomes and practical training materials.

I bring proven abilities in coordination, project planning and multitasking, with technical competence in computer literacy, data entry and office systems. I am motivated to apply my adaptable skill set and resilience to a receptionist role where I can support operations, enhance client interactions and grow with the organization.

Experience

Work history, roles, and key accomplishments

Current

Sales Consultant

Current

Metropolitan Lesotho

Jul 2022 - Present (3 years 3 months)

Assists potential and existing clients to analyze financial needs and advise on insurance products, supporting sales targets and client retention since July 2022.

Insurance Sales Customer Relationship Management Financial Advisory Sales Reporting Stakeholder Management Communication Data Entry

Junior Lecturer

IBC College Maseru

Apr 2014 - Nov 2021 (7 years 7 months)

Prepared lesson plans, delivered coursework and assessments in business subjects, improving student understanding through structured materials and evaluations (2014–2021).

Curriculum Development Lesson planning Assessments Business Management Teaching Communication Educational Administration Presentation

Casual Staff Member

Lesotho Communications Authority

Mar 2014 - Mar 2014 (0 months)

Provided event support including ushering, hotel bookings and flight arrangements for foreign attendees during the 2014 GRACA summit.

Event Coordination Hotel Arrangements Ushering Administrative Support Communication Scheduling

Service Quality Agent

Tangerine Co. Lesotho

Feb 2014 - Feb 2014 (0 months)

Conducted short-term quality assessments of customer service across four Vodacom Lesotho 3G centers, reporting findings to improve service standards (Feb 2014).

Quality Assurance Customer Service Evaluation Reporting Attention To Detail Telephone Skills