Mats'eliso Mats'aba

I am a reliable customer service professional with hands-on experience in cash processing, registration, and call center operations. I hold an Associate Degree in Marketing and have worked across banking, government, and telecom settings.

At SBV I accurately received, counted, sorted cash, entered transaction data, resolved discrepancies, and prepared daily reconciliation reports while adhering to strict security procedures. My attention to detail ensured high accuracy in financial records.

Previously, I supported public registration processes and maintained organized physical and digital records, and as an assistant call center team leader I supervised agents, tracked performance, and coordinated with departments to resolve service issues.

I am motivated, adaptable, and committed to delivering excellent customer service, improving operational efficiency, and supporting organizational growth through clear communication and teamwork.