Mats'eliso Mats'aba
@matselisomatsaba
Customer service professional skilled in cash processing, data handling, and team leadership.
What I'm looking for
I am a reliable customer service professional with hands-on experience in cash processing, registration, and call center operations. I hold an Associate Degree in Marketing and have worked across banking, government, and telecom settings.
At SBV I accurately received, counted, sorted cash, entered transaction data, resolved discrepancies, and prepared daily reconciliation reports while adhering to strict security procedures. My attention to detail ensured high accuracy in financial records.
Previously, I supported public registration processes and maintained organized physical and digital records, and as an assistant call center team leader I supervised agents, tracked performance, and coordinated with departments to resolve service issues.
I am motivated, adaptable, and committed to delivering excellent customer service, improving operational efficiency, and supporting organizational growth through clear communication and teamwork.
Experience
Work history, roles, and key accomplishments
Cash Processor
SBV
Sep 2021 - Feb 2025 (3 years 5 months)
Processed, counted and sorted cash transactions with high accuracy, reconciled daily balances and resolved discrepancies to maintain cash integrity and security.
Registration Officer
Lesotho Registration Officer (Home Affairs)
Jan 2020 - Mar 2021 (1 year 2 months)
Assisted the public with registration inquiries and procedures while maintaining organized physical and digital records and supporting daily processing goals.
Assistant Call Center Team Leader
Econet Telecom Lesotho
Sep 2013 - Nov 2016 (3 years 2 months)
Supervised call center agents, coordinated with departments to resolve service issues, and maintained performance reports while handling inbound and outbound customer calls.
Card Sorter
Examinations Council of Lesotho
Apr 2021 - Present (4 years 9 months)
Verified and sorted student answer sheets by district, identified and corrected errors to ensure completeness and accuracy of examination records.
Education
Degrees, certifications, and relevant coursework
Examinations Council of Lesotho
Associate Degree, Card Sorter
Completed an Associate Degree in Card Sorter at the Examinations Council of Lesotho, Berea, conferred April 2021.
Limkokwing University
Associate Degree, Marketing
Attended Limkokwing University in Maseru with completion noted in October 2012.
Availability
Location
Authorized to work in
Job categories
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