Ntimela Sekonyela
@ntimelasekonyela
Experienced Receptionist dedicated to enhancing customer satisfaction.
What I'm looking for
I am an experienced Receptionist and Front Desk Officer with over 5 years of proven success in improving customer satisfaction and streamlining office operations. My journey in the hospitality industry began with an internship at Mohale oa Masite Hotel, where I honed my skills in various departments, including restaurant service, housekeeping, and kitchen operations. This foundational experience ignited my passion for delivering exceptional service and ensuring a positive visitor experience.
As a Front Desk Supervisor at Mohale oa Masite Hotel, I excelled in managing client relationships, handling inquiries, and coordinating office activities. My role involved not only welcoming guests but also ensuring their comfort and addressing any concerns promptly. Currently, I serve as an Office Admin and Marketing Officer at Tirong Chartered Accountants, where I manage invoicing, client communications, and marketing efforts. My commitment to excellence has been recognized through consistent compliments from supervisors and guests alike.
Experience
Work history, roles, and key accomplishments
Office Admin and Marketing Officer
Tirong Chartered Accountants
Apr 2019 - Present (6 years 3 months)
Followed up on invoices and payments, wrote proposals and engagement letters, and organized and coordinated meetings. Managed petty cash, received and directed clients, and advertised company services on social media platforms.
Front Desk Supervisor and Receptionist
Mohale oa Masite Hotel
Aug 2014 - Mar 2019 (4 years 7 months)
Served clients at the main reception, handling queries and complaints via emails, phone, and general correspondence. Managed financial aspects, outgoing and incoming emails, and ensured conference halls were set up for workshops.
House Keeping Department
Mohale oa Masite Hotel
Jul 2013 - Dec 2013 (5 months)
Cleaned guest rooms, emptied dust bins, made beds, and performed dusting, mopping, vacuuming, and window cleaning. Replaced guest supplies, replenished amenities, kept storage areas organized, and replaced linen.
Laundry and Kitchen Department
Mohale oa Masite Hotel
Jul 2013 - Dec 2013 (5 months)
Washed and folded laundry, ironed guests' clothes, and assisted with cooking in the kitchen. Also responsible for washing dishes.
Waitress
Mohale oa Masite Hotel
Jul 2013 - Dec 2013 (5 months)
Delivered food and beverages to guests, made menu recommendations, and addressed customer concerns. Assisted in table setting, presented menus, and provided detailed information about food allergies and specials.
Education
Degrees, certifications, and relevant coursework
Lerotholi Polytechnic
Diploma, Tourism Management
Completed a comprehensive program in Tourism Management, gaining expertise in various aspects of the tourism industry. Acquired skills in hospitality operations, destination management, and customer service.
Integrated Business College
Certificate, Travel and Tourism
Obtained a Certificate in Travel and Tourism, focusing on foundational knowledge and skills essential for the travel industry. Developed an understanding of travel operations and customer interaction.
Alison Courses
Certificate, Customer Service Skills
Completed a course in Customer Service Skills, enhancing abilities to provide excellent service and manage customer interactions effectively. Focused on improving customer satisfaction and communication.
TEFL Universal
Certificate, TEFL/TESOL
Earned a TEFL/TESOL Certificate, qualifying to teach English to non-native speakers. Developed skills in language instruction, lesson planning, and classroom management.
Availability
Location
Authorized to work in
Job categories
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