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Ntimela Sekonyela

@ntimelasekonyela

Experienced Receptionist dedicated to enhancing customer satisfaction.

Lesotho
Message

What I'm looking for

I am looking for a role that values customer service and offers opportunities for growth.

I am an experienced Receptionist and Front Desk Officer with over 5 years of proven success in improving customer satisfaction and streamlining office operations. My journey in the hospitality industry began with an internship at Mohale oa Masite Hotel, where I honed my skills in various departments, including restaurant service, housekeeping, and kitchen operations. This foundational experience ignited my passion for delivering exceptional service and ensuring a positive visitor experience.

As a Front Desk Supervisor at Mohale oa Masite Hotel, I excelled in managing client relationships, handling inquiries, and coordinating office activities. My role involved not only welcoming guests but also ensuring their comfort and addressing any concerns promptly. Currently, I serve as an Office Admin and Marketing Officer at Tirong Chartered Accountants, where I manage invoicing, client communications, and marketing efforts. My commitment to excellence has been recognized through consistent compliments from supervisors and guests alike.

Experience

Work history, roles, and key accomplishments

MH

Front Desk Supervisor and Receptionist

Mohale oa Masite Hotel

Aug 2014 - Mar 2019 (4 years 7 months)

Served clients at the main reception, handling queries and complaints via emails, phone, and general correspondence. Managed financial aspects, outgoing and incoming emails, and ensured conference halls were set up for workshops.

Education

Degrees, certifications, and relevant coursework

LP

Lerotholi Polytechnic

Diploma, Tourism Management

Completed a comprehensive program in Tourism Management, gaining expertise in various aspects of the tourism industry. Acquired skills in hospitality operations, destination management, and customer service.

IC

Integrated Business College

Certificate, Travel and Tourism

Obtained a Certificate in Travel and Tourism, focusing on foundational knowledge and skills essential for the travel industry. Developed an understanding of travel operations and customer interaction.

AC

Alison Courses

Certificate, Customer Service Skills

Completed a course in Customer Service Skills, enhancing abilities to provide excellent service and manage customer interactions effectively. Focused on improving customer satisfaction and communication.

TU

TEFL Universal

Certificate, TEFL/TESOL

Earned a TEFL/TESOL Certificate, qualifying to teach English to non-native speakers. Developed skills in language instruction, lesson planning, and classroom management.

Tech stack

Software and tools used professionally

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Ntimela Sekonyela - Office Admin and Marketing Officer - Tirong Chartered Accountants | Himalayas