Ntimela Sekonyela

Followed up on invoices and payments, wrote proposals and engagement letters, and organized and coordinated meetings. Managed petty cash, received and directed clients, and advertised company services on social media platforms.

Served clients at the main reception, handling queries and complaints via emails, phone, and general correspondence. Managed financial aspects, outgoing and incoming emails, and ensured conference halls were set up for workshops.

Cleaned guest rooms, emptied dust bins, made beds, and performed dusting, mopping, vacuuming, and window cleaning. Replaced guest supplies, replenished amenities, kept storage areas organized, and replaced linen.

Delivered food and beverages to guests, made menu recommendations, and addressed customer concerns. Assisted in table setting, presented menus, and provided detailed information about food allergies and specials.

Washed and folded laundry, ironed guests' clothes, and assisted with cooking in the kitchen. Also responsible for washing dishes.

Completed a comprehensive program in Tourism Management, gaining expertise in various aspects of the tourism industry. Acquired skills in hospitality operations, destination management, and customer service.

Obtained a Certificate in Travel and Tourism, focusing on foundational knowledge and skills essential for the travel industry. Developed an understanding of travel operations and customer interaction.

Completed a course in Customer Service Skills, enhancing abilities to provide excellent service and manage customer interactions effectively. Focused on improving customer satisfaction and communication.

Earned a TEFL/TESOL Certificate, qualifying to teach English to non-native speakers. Developed skills in language instruction, lesson planning, and classroom management.