CTCaroline Ts'oeu
@carolinetsoeu
Results-driven professional with 6 years in customer service.
LesothoWhat I'm looking for
I am a highly motivated professional with over 6 years of experience in customer service and administrative roles, primarily within the insurance and financial sectors. My journey began with a Diploma in Business Management, which laid the foundation for my expertise in claims processing, policy management, and premium reconciliation. I pride myself on my ability to deliver exceptional service and improve operational efficiency, always with a customer-first mindset.
Throughout my career, I have consistently demonstrated a keen eye for detail and excellent communication skills. At Liberty Life Lesotho, I excelled as a Customer Service Consultant, where I managed client inquiries and ensured high levels of satisfaction. My role involved processing retail claims and maintaining organized filing systems, which contributed to the overall success of the team. I am committed to continuous learning and adapting to new challenges, always striving to contribute to organizational growth.
Experience
Work history, roles, and key accomplishments
Customer Service Consultant
Liberty Life Lesotho
Aug 2022 - Present (3 years 1 month)
Provided clear, comprehensive explanations of company products to clients, ensuring they were well-informed. Delivered exceptional service throughout all client interactions, ensuring high levels of satisfaction.
New Business Administrator
Alliance Insurance Company
Aug 2019 - Present (6 years 1 month)
Answered queries from agents and brokers regarding new policies, ensuring they received accurate and timely information. Captured and processed new policies, ensuring all details were accurate and up-to-date.
Premium Collection Administrator
Metropolitan Lesotho
Jul 2017 - Present (8 years 2 months)
Allocated premiums received, ensuring accurate distribution and allocation to client accounts. Followed up with companies to ensure timely payment of premiums, fostering strong relationships with external partners.
Education
Degrees, certifications, and relevant coursework
Lerotholi Polytechnic
Diploma, Business Management
Completed a comprehensive program in Business Management, gaining foundational knowledge in business operations, administration, and financial principles.
Holy Family High School
Cambridge Overseas Secondary Certificate, General Studies
Achieved the Cambridge Overseas Secondary Certificate, demonstrating proficiency across various subjects and foundational academic skills.
Holy Family High School
Junior Certificate, General Studies
Obtained the Junior Certificate, completing a key stage of secondary education and building a strong academic base.
Assumption Primary School
Primary School Leaving Examination, General Studies
Successfully completed the Primary School Leaving Examination, marking the culmination of primary education.
Tech stack
Software and tools used professionally
Availability
Location
LesothoAuthorized to work in
Job categories
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