Open to opportunities

Mabaroa Bernice Sefali

@mabaroabernicesefali

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Results-driven marketing strategist with over 7 years of experience.

Lesotho

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What I'm looking for

I am looking for a role that fosters growth, values innovation, and emphasizes teamwork.

I am a results-driven professional with an MBA in Marketing and over 7 years of diverse experience across marketing, customer service, education, and research sectors. My journey has equipped me with a strong foundation in managing customer relationships and delivering measurable results through effective marketing strategies.

In my recent role as a Customer Services Consultant at Lesotho Electricity Company, I managed end-to-end customer relationship management and service operations, utilizing SAP and SUPRIMA systems. I have a proven track record of implementing strategies that enhance customer satisfaction and operational efficiency. Additionally, my experience as a Marketing Lecturer at IBC College allowed me to design comprehensive business studies curricula and mentor students, further solidifying my commitment to education and professional development.

Throughout my career, I have led research projects, developed marketing strategies, and maintained high client satisfaction rates. I am passionate about leveraging my skills to drive business growth and foster meaningful relationships in any organization I join.

Experience

Work history, roles, and key accomplishments

Customer Services Consultant

Lesotho Electricity Company

Jul 2023 - Jun 2024 (11 months)

Managed end-to-end customer relationship management and service operations using SAP and SUPRIMA systems. Processed payments, maintained accurate financial records, and resolved complex customer inquiries to maintain high satisfaction rates.

SAP Customer Relationship Management Payment Processing Data Analysis Reporting

Marketing Lecturer

IBC College

Jan 2020 - Jun 2023 (3 years 5 months)

Designed and delivered comprehensive business studies curriculum, including course outlines and learning materials. Conducted assessments and examinations, while mentoring and guiding students in their academic development.

Curriculum Development Teaching Assessments Mentoring Business Studies Communication Skills

Research Developer

Topline Research

Jan 2019 - Dec 2019 (11 months)

Led research projects from conception to completion, gathering and analyzing complex data sets. Produced detailed research reports and presentations, and developed and executed research methodologies.

Research Data Analysis Report Writing Presentation Skills Research Methodologies Project Management

Marketer

Phillips Clearing and Forwarding Agency

Feb 2015 - Jun 2015 (4 months)

Developed and implemented marketing strategies, and prepared result-oriented professional business proposals. Built and maintained client relationships, and managed data capturing and verification for goods declaration using the ASYCUDA system.

Asycuda Marketing Strategy Proposals Client Relationship Management ASYCUDA Sales

Education

Degrees, certifications, and relevant coursework

Osmania University

Master of Business Administration, Business Administration

Completed a Master of Business Administration with a specialization in Marketing. This program focused on advanced business strategies and marketing principles.