moyosore shobitan

I am a highly skilled and result-driven Customer Service Call Center professional with extensive experience in implementing innovative solutions that significantly improve customer satisfaction and retention. My expertise in complaint handling and relationship building has led to a remarkable 30% enhancement in customer satisfaction metrics. I excel in transforming customer service challenges into opportunities for growth and loyalty, ensuring that every interaction contributes positively to the customer experience.

In my recent role as a Customer Service Manager at Dave Abion Consulting, I managed a team of over 10 counselors, guiding them to meet ambitious targets while maintaining high standards of customer support. My training in conflict resolution and de-escalation techniques has proven invaluable in enhancing the customer experience, allowing for swift and effective complaint resolution. I am passionate about fostering a collaborative team environment and continuously sharing industry updates to empower my colleagues and clients alike.