Mouzam unnisa User
@mouzamunnisauser
Dedicated customer support representative with strong problem-solving skills.
What I'm looking for
As a committed customer support representative, I leverage my excellent communication and organizational skills to deliver outstanding service. My experience at E-Health Technologies USA has equipped me with the ability to manage client inquiries effectively, ensuring high satisfaction levels. I am passionate about helping people and excel in resolving issues swiftly.
At Apple Tree Family Dental Clinic, I coordinated comprehensive treatment plans, ensuring patients understood their options and financial responsibilities. My proactive approach in educating patients and streamlining communication between providers and insurance companies has led to improved patient experiences. Recognized as Employee of the Month twice, I am driven by a passion for excellence and a commitment to teamwork.
Experience
Work history, roles, and key accomplishments
Treatment Coordinator
Apple Tree Family Dental Clinic
Jan 2023 - Jan 2024 (1 year)
Coordinated comprehensive treatment plans for patients, ensuring clear communication regarding procedures, costs, and insurance coverage. Managed pre-authorizations, tracked insurance claims, and maintained organized records to support the dental team and enhance patient understanding.
Customer Support Representative
E-Health Technologies
Jan 2020 - Jan 2023 (3 years)
Provided exceptional customer support by managing inquiries, resolving complaints, and maintaining accurate client records. Collaborated with IT for training program delivery and ensured compliance with documentation requirements.
Education
Degrees, certifications, and relevant coursework
Board of Secondary Education
Bachelor's in Dental Surgery, Dental Surgery
Completed a Bachelor's in Dental Surgery, focusing on comprehensive dental education and clinical practice, preparing for a career in dental health and patient care.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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