Open to opportunities

Cindy Baja

@cindybaja

Message

Administrative support professional with versatile office management skills.

Canada

Message

What I'm looking for

I am looking for a role that values adaptability and offers opportunities for growth in a supportive environment.

I am an administrative support professional with a strong background in office management and customer service. My experience spans various roles, including Customer Support Specialist and Client Verification Associate, where I honed my skills in managing patient information, verifying educational claims, and ensuring compliance with regulations. I pride myself on my ability to adapt to changing environments and exceed expectations, consistently delivering high-quality results.

Throughout my career, I have demonstrated exceptional organizational skills and attention to detail, whether it's managing patient appointments, processing payments, or verifying academic records. I am proficient in Microsoft Office programs and possess strong problem-solving abilities, allowing me to juggle multiple priorities effectively. My commitment to maintaining confidentiality and accuracy in all tasks has been a cornerstone of my professional ethos.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

GTRSANTE-Privatehealthclinic

Aug 2023 - Present (2 years)

Verified insurance information, collected necessary paperwork, and updated patient demographics in the electronic medical record (EMR) system. Managed patient appointments, coordinated with medical providers, and rescheduled appointments as needed.

EMR Insurance Verification Data Entry Medical Records Management

Client Verification Associate - Education Department

Vanguard Screeningsolutions

Oct 2022 - Oct 2023 (1 year)

Verified educational claims by examining transcripts and diplomas provided by applicants. Contacted previous educational institutions and other reference points to confirm academic records.

Report Preparation Regulatory Compliance Data Entry Attention To Detail

Office Administrative Staff

Hedh-escalante Chocolatier

Mar 2022 - Aug 2022 (5 months)

Performed a range of basic office support activities, including opening and routing incoming mail and distributing correspondence. Established, maintained, processed, and updated files, records, and other documents.

Office Administration Document Management Data Entry Organizational Skills

Data Entry Associate

Filescan Solutions Inc.

Aug 2018 - Aug 2019 (1 year)

Transferred paper format documents into computer files and database systems, and updated existing data. Verified data by comparing it to source documents and performed regular backups to ensure data preservation.

Data Entry Database Management Data Verification Microsoft Office

Education

Degrees, certifications, and relevant coursework

Our Lady of Fatima University

BS. NURSING, Nursing

2008 - 2012

Completed a Bachelor of Science in Nursing, gaining foundational knowledge and practical skills in patient care. Studied various aspects of nursing, including health assessment, pharmacology, and clinical procedures.