Mounsef Ben Ahmed

Responsible for internal and external end-user support, installation, configuration, testing, and troubleshooting complex MSA product software applications. Provided 2nd level support to assist customers and technicians with difficult technical issues and escalated issues to engineering for additional support when needed. Spearheaded end-to-end troubleshooting and resolution of software-related is

Delivered Tier 1 and Tier 2 technical support for end users by diagnosing and resolving complex hardware, software, and network issues via phone and remote tools, improving first-call resolution rates. Escalated unresolved technical incidents to appropriate internal support teams using structured ITIL practices, ensuring minimal downtime and efficient problem management. Logged and tracked all inc

Covered real time public transportation disruptions and road incidents across the globe including the use of GIS tools, policies/workflows and provide configuration review to the customers. Reported problems from Customers, Client’s Employees, Business Owners, Surveyors, and Data Feed Updates. Conducted guide sessions and trainings for new hires concerned the project workflow including several mar

Coordinated a team of 8 elements for monitoring the work of the preventive and curative maintenance of the equipment of life’s base in Huawei Company. Provided feedback to management regarding necessary changes and updates, including policies, upgrades, and customer care issues. Led or support project activities such as requirements gathering, decision-making, change management, communications and

Grade: 4.5 / 5.0

Focused on advanced topics in automatic control systems and robotics. Studied areas including system modeling, control theory, and robotic manipulation.

Completed foundational studies in electrical and electronics engineering principles. Covered topics such as circuit analysis, digital systems, and power electronics.