Open to opportunities

Luca Olushoga

@lucaolushoga

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Cybersecurity and technical analyst skilled in security monitoring and IT support.

Poland

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What I'm looking for

I seek a hands-on security or technical support role where I can apply monitoring, incident response, and automation skills within a collaborative, compliance-driven team.

I am a detail-oriented cybersecurity and technical analyst with hands-on experience monitoring security events, supporting incident response, and maintaining secure authentication across Linux and Windows systems. I have supported large-scale VoIP and enterprise communication environments, applied risk analysis to network configurations, and collaborated with engineering and operations teams to contain and remediate incidents.

I combine technical support (L2/L3), scripting and automation (Shell/Bash, SQL), and familiarity with SIEM and network security controls to drive compliance and operational improvements. I communicate effectively with cross-functional stakeholders, manage workflows, and document processes to support audits and continuous improvement.

Experience

Work history, roles, and key accomplishments

IT Support Specialist

Apex IT Business Solutions

Apr 2024 - Dec 2025 (1 year 8 months)

Monitored and analyzed security event logs in large-scale VoIP and enterprise communication environments, identifying and escalating incidents such as toll fraud and unauthorized access while supporting containment and remediation efforts.

Security Monitoring VoIP Incident Response Firewall NAT Review Linux Windows Risk Analysis Access Control

Technical Support Specialist

SoftTeco

Apr 2023 - Apr 2024 (1 year)

Provided IT assistance and training to staff and customers, resolved logged errors promptly, and monitored system alerts and logs to detect anomalies and potential security violations.

Ticketing (JIRA)Technical Support Troubleshooting System Monitoring User Training Ticketing (Jira)Security Monitoring Customer Support

Product Quality Control Manager

Daratan Foods

Oct 2022 - Oct 2023 (1 year)

Developed and enforced quality control programs, oversaw inspections across production stages, led root-cause investigations, and ensured compliance with standards while preparing detailed quality reports for senior management.

Quality Management Inspections Compliance Reporting Root Cause Analysis ISO Standards Documentation Process Improvement

Junior IT Support

GITB

May 2019 - Nov 2021 (2 years 6 months)

Provided first-line support, monitored service tickets for security issues, logged and escalated incidents via Jira, and assisted with secure system usage and authentication issues during internal reviews and audits.

Jira Security Awareness Authentication Documentation Monitoring Services