Open to opportunities

Mounir Ayad

@mounirayad1

Message

I am a senior account manager driving merchant growth through partnerships, operations, and client s

Morocco

Message

What I'm looking for

I seek a senior merchant/account role where I can drive partner growth, lead teams, implement data-driven campaigns, and improve client satisfaction in a collaborative, fast-paced company.

I am a trilingual senior merchant operations and account manager with over 20 years of experience building strong client relationships and delivering measurable revenue growth. I combine commercial acumen with a hands-on approach to operations and partner success.

I have managed diverse partner portfolios, negotiated contracts, and consistently met sales targets through strategic campaigns and tailored onboarding. I create clear reports and analyses that empower partners to make data-driven decisions and improve campaign performance.

I lead business development initiatives and cross-functional projects, launching tools and loyalty programs that improved merchant engagement and retention. I enjoy coaching teams and training partners to ensure smooth integration with company processes and high service quality.

I work effectively with international teams and use tools such as Salesforce, Zendesk, Jira, Slack, and Microsoft Office to streamline operations. I bring adaptability, empathy, and a results-driven mindset to roles that require problem solving and continuous improvement.

Experience

Work history, roles, and key accomplishments

Senior Merchant Operations and Account Manager

Groupon

Sep 2018 - Present (6 years 11 months)

Managed a portfolio of business partners, driving growth through strategic campaigns and relationship building. Achieved sales targets through effective negotiation and contract agreements with key business partners.

Salesforce Zendesk Jira Slack Microsoft Office Client Relationship Management Negotiation Business Development

Partnership Manager

Groupon

Feb 2016 - Present (9 years 6 months)

Coordinated closely with international teams and services within Groupon. Supervised commercial interactions with partners and monitored quality.

Business Development Online Diaries Campaign Management Team Collaboration

Coach Sales Support

Leyton & Associates

Oct 2008 - Present (16 years 10 months)

Conducted regular coaching sessions for sales agents, improving performance through feedback and training. Developed and implemented quality assurance processes, ensuring adherence to company guidelines and enhancing customer interactions.

Sales Coaching Quality Assurance Data Analysis Training

Sales Support Specialist

Leyton & Associates

Sep 2006 - Present (18 years 11 months)

Supported sales and consulting teams by generating leads and managing the prospecting process. Scheduled meetings with potential clients and identified new market opportunities across various sectors.

Lead Generation Prospecting Business Development Sales Support Client Meetings French Market Canadian Market

Education

Degrees, certifications, and relevant coursework

IFIAM

DTS, International Trade

2000 - 2002

Obtained a DTS (Diplôme de Technicien Spécialisé) in International Trade from IFIAM. This program provided specialized knowledge in global business practices and trade operations.