Open to opportunities

Hanane El Hadiq

@hananeelhadiq

Message

Results-driven executive leader in business development and coaching.

Morocco

Message

What I'm looking for

I am looking for a role that allows me to leverage my leadership skills in a dynamic environment, focusing on strategic growth and team development.

I am an executive leader with over 15 years of experience in business development, operations, and strategic coaching. My journey has been marked by a commitment to driving revenue growth and optimizing processes while building high-performing teams. I have successfully coached over 100 clients, with 85% achieving their targeted goals within six months, showcasing my ability to align business objectives with innovative strategies.

Throughout my career, I have held various leadership roles, including Customer Service Manager at the British Council Morocco and Regional Sales Manager at CORT, where I increased regional revenue by 40% through targeted business development initiatives. My multilingual communication skills in English, Arabic, French, and Spanish have enabled me to thrive in diverse, multicultural environments, enhancing client relationships and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Freelance Personal and Professional Coach

Current

Self Employed

May 2019 - Present (6 years 2 months)

Designed and delivered individualized coaching programs to help clients achieve personal, educational, and career goals. Collaborated with stakeholders to resolve behavioral challenges and enhance student success, resulting in improved outcomes.

Coaching Career Development Interview Preparation Client Success

Experience Morocco Operations Director

Experience Morocco

Jan 2018 - May 2019 (1 year 4 months)

Directed day-to-day operations, managed budgets, and optimized workforce allocation. Led cross-departmental teams to streamline processes, improving operational efficiency and enhancing client relationships.

Operations Management Budget Management Workforce Optimization Process Improvement Team Leadership Client Relationship Management Customer Satisfaction Performance Metrics

Customer Service Manager

British Council Morocco

Jan 2018 - Feb 2018 (1 month)

Oversaw frontline service operations and call centers, driving sales and customer retention through enhanced CRM processes. Designed training programs to elevate customer service standards.

Customer Service CRM Sales Management Performance Analysis Service Delivery Customer Retention

Operational Manager

Palais Amani

Jan 2015 - Jan 2016 (1 year)

Led operational functions including vendor sourcing and client relationship management. Trained staff to uphold service excellence, achieving high customer satisfaction rates.

Operations Management Sourcing Client Relationship Management Staff Training Customer Satisfaction Marketing Strategies Team Leadership

Regional Sales Manager

CORT, Berkshire Hathaway Company

Jan 2011 - Apr 2014 (3 years 3 months)

Directed regional sales operations, managing a team to deliver tailored solutions. Expanded market share by building strategic partnerships and conducting advanced sales training.

Sales Management Team Leadership Strategic Partnerships CRM Tools Lead Generation Business Development Training

Regional Manager

BDS Discount Store

Jan 2005 - Mar 2011 (6 years 2 months)

Managed operations across multiple retail locations, overseeing staffing and customer service strategies. Led new store openings and trained teams to exceed sales targets.

Staffing Customer Service New Store Openings Sales Training