Mounim Benharouga
@mounimbenharouga
Customer Success Manager focused on operational excellence and client retention.
MoroccoWhat I'm looking for
I am a Customer Success professional with a strong operational mindset, dedicated to building trusting client relationships and ensuring smooth post-onboarding experiences.
I have experience driving retention and long-term loyalty by collecting and analyzing customer feedback, monitoring key metrics, and turning insights into actionable success plans.
Previously, I created high-quality SaaS content and led content marketing initiatives that improved organic visibility and supported adoption efforts across markets.
I combine practical problem-solving, project management experience, and multilingual communication to help clients feel supported and confident in the services they use.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
NobelBiz
Dec 2022 - Present (3 years 1 month)
Built strong relationships with key SaaS accounts, improving retention and long-term loyalty by driving adoption and resolving issues promptly. Analyzed customer feedback and metrics to refine success plans and improve overall account performance.
Digital Content Marketing Specialist
NobelBiz
Oct 2020 - Nov 2022 (2 years 1 month)
Created SEO-focused SaaS content (blogs, ebooks, whitepapers, webpages) for French and US audiences and implemented strategies that grew followers and strengthened brand visibility.
Senior Content Writer
Click & Boost
Jul 2018 - Sep 2020 (2 years 2 months)
Produced high-quality SEO-focused articles and website copy that improved organic traffic and online visibility while meeting tight deadlines for diverse public-facing materials.
Business Manager
ERCG
Mar 2018 - May 2018 (2 months)
Managed business plans and communicated company vision to motivate teams, while resolving customer and vendor issues to maintain positive relationships.
Project Manager
Uber Eats
Mar 2017 - Jan 2018 (10 months)
Planned and scheduled project phases, met deadlines without sacrificing quality, and identified resources required to achieve project goals.
Project Manager, Client Services
Diebold Nixdorf
Jun 2015 - Jan 2017 (1 year 7 months)
Managed client relationships by handling complaints, delivering timely solutions, coordinating with contractors, and meeting project deadlines.
Education
Degrees, certifications, and relevant coursework
ESCA
Master Degree, Business Management
2014 - 2015
Completed a Master Degree in Business Management with coursework focused on management principles and strategic business practices.
Institut supérieur de commerce et d'administration des entreprises (IGA) Casablanca
Bachelor, Managerial Economics
2013 - 2014
Completed a Bachelor in Managerial Economics covering economic theory and managerial decision-making.
Availability
Location
MoroccoAuthorized to work in
Job categories
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