Open to opportunities

Fatima Kartit

@fatimakartit

Customer Success Manager driving retention, onboarding, and long-term enterprise partnerships across SaaS and e-learning.

Morocco

Message

What I'm looking for

I’m looking for a Customer Success role where I can own renewals and expansion, design onboarding that accelerates time-to-value, and partner cross-functionally to improve product and retention—especially with enterprise clients in fast-growth SaaS.

I’m a Customer Success Manager with 3+ years of experience across SaaS, influencer marketing, and e-learning platforms. I manage enterprise accounts—including Disney, Twitch, and Foreo—and focus on retention strategy, onboarding, and building long-term client partnerships that drive measurable growth.

In my roles, I’ve owned end-to-end CSM cycles, built CSM playbooks and a product knowledge base to reduce time-to-value, and partnered cross-functionally to resolve client issues and improve product feedback loops. I’m especially proud of retaining and upgrading a key account (Twitch) at renewal risk through strategic realignment and clear value demonstration.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Ops Manager

Current

Ibn Tofail University

Feb 2026 - Present (4 months)

Managed the end-to-end customer success cycle for brands and influencers, including Eucerin, NUXE, and Yassir. Built repeatable onboarding and partnership workflows to support retention and long-term client value.

Customer Success Management Account Management Onboarding Retention Strategy Customer Operations Client Partnerships Stakeholder Management Influencer Marketing

Customer Success Specialist

Hostinger

Jan 2020 - Jan 2022 (2 years)

Drove renewals and tracked service performance through regular reporting and client feedback loops. Supported high-value EMEA customers with technical troubleshooting and ongoing account management.

Renewals Management Customer Support Technical Troubleshooting performance reporting Account Management EMEA Customer Success

Customer Success Manager

HypeAuditor

Retained and upgraded Twitch at renewal risk through strategic realignment and value demonstration. Managed a portfolio of 40–50 enterprise accounts, driving renewals/expansion and partnering cross-functionally to resolve issues and publish customer case studies.

Renewals Management Enterprise Account Management Stakeholder Management