Fatima Kartit
@fatimakartit
Customer Success Manager driving retention, onboarding, and long-term enterprise partnerships across SaaS and e-learning.
What I'm looking for
I’m a Customer Success Manager with 3+ years of experience across SaaS, influencer marketing, and e-learning platforms. I manage enterprise accounts—including Disney, Twitch, and Foreo—and focus on retention strategy, onboarding, and building long-term client partnerships that drive measurable growth.
In my roles, I’ve owned end-to-end CSM cycles, built CSM playbooks and a product knowledge base to reduce time-to-value, and partnered cross-functionally to resolve client issues and improve product feedback loops. I’m especially proud of retaining and upgrading a key account (Twitch) at renewal risk through strategic realignment and clear value demonstration.
Experience
Work history, roles, and key accomplishments
Customer Success Ops Manager
Ibn Tofail University
Feb 2026 - Present (4 months)
Managed the end-to-end customer success cycle for brands and influencers, including Eucerin, NUXE, and Yassir. Built repeatable onboarding and partnership workflows to support retention and long-term client value.
Customer Success Specialist
Hostinger
Jan 2020 - Jan 2022 (2 years)
Drove renewals and tracked service performance through regular reporting and client feedback loops. Supported high-value EMEA customers with technical troubleshooting and ongoing account management.
Customer Success Manager
HypeAuditor
Retained and upgraded Twitch at renewal risk through strategic realignment and value demonstration. Managed a portfolio of 40–50 enterprise accounts, driving renewals/expansion and partnering cross-functionally to resolve issues and publish customer case studies.
Education
Degrees, certifications, and relevant coursework
Ibn Tofail University
Master of International Marketing, International Marketing
2016 - 2018
Earned a Master of International Marketing at Ibn Tofail University from 2016 to 2018.
Ibn Tofail University
Bachelor of Marketing, Marketing
2013 - 2016
Completed a Bachelor of Marketing at Ibn Tofail University from 2013 to 2016.
Availability
Location
Authorized to work in
Job categories
Skills
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