Looking for a job

Dafrallah Fatima-Zahra

@dafrallahfatima-zahr

Message

I build customer success teams and grow enterprise SaaS adoption across Morocco, West Africa, and the Middle East.

Morocco

Message

What I'm looking for

I'm looking to lead customer success, AI adoption, and digital transformation initiatives where I can build teams, grow enterprise customer value, and partner across Sales, Product, and Engineering.

At DiliTrust, I launched Customer Success operations in Morocco, built and coached the local team, and lead customer growth, retention, and long-term value across Morocco and West Africa.

I manage strategic enterprise accounts throughout onboarding, adoption, executive business reviews, renewals, collections, and churn prevention. I've negotiated strategic contracts exceeding €300K, identified expansion opportunities, and work with Sales, Product, Engineering, Information Security, and Support teams across Paris, Dubai, and Canada to turn customer feedback into business impact.

Previously, I managed 150+ enterprise clients at DiliTrust MEA and contributed to a 30% revenue increase through proactive account management, cross-selling, and upselling. I also led digital transformation and ClickUp adoption programs for organizations in Morocco and the US, combining process optimization, training, and change management.

Experience

Work history, roles, and key accomplishments

Head of Customer Success

DiliTrust

Jan 2024 - Jun 2026 (2 years 5 months)

Led Customer Success strategy across Morocco and West Africa, building and coaching a high-performing team. Managed enterprise accounts, negotiated contracts exceeding €300K, and partnered with global teams to drive retention and growth.