Open to opportunities

A I

@ai02

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Quadrilingual Customer Success & IT leader driving adoption, retention, and revenue growth.

Morocco

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What I'm looking for

I seek senior roles where I can lead customer success and presales initiatives, drive adoption and renewals, collaborate with sales to grow strategic accounts, and build scalable programs in a cross-functional, growth-oriented environment.

I am a Quadrilingual Customer Success and IT leader with 25+ years of international experience across Cloud, SaaS, Broadcast, and Telecom, combining deep technical knowledge with strategic leadership to deliver measurable business impact.

I have driven client adoption and retention—delivering 500+ demos and achieving 95% adoption within six months—supported strategic sales to close €5M+ accounts, and designed adoption playbooks that contributed €3M+ in annual renewals and upsells.

My background includes presales, bid management, incident and service delivery leadership, and building cross-functional teams to win and deliver multi-million-euro tenders across EMEA while maintaining high SLAs and improving operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

EMEA Customer Success Manager

Current

EON Reality

Jan 2021 - Present (4 years 9 months)

Led EMEA customer success for AR/VR and AI solutions, delivering 500+ demos and achieving 95% client adoption within 6 months; supported sales to close €5M+ and drove €3M+ annual renewals and upsells.

Customer Success AR VR Onboarding Renewal Management Stakeholder Engagement

EMEA Regional Presales Manager

LiveU

Jan 2017 - Dec 2020 (3 years 11 months)

Served as technical authority across EMEA for live video solutions, securing tenders worth €50K–€2M and increasing pipeline conversion by 30% through executive presentations and solution design.

Pre Sales Solution Design Video Streaming Tender Management C Level Presentations Cross Functional Collaboration

Senior Bid Support Manager

Capgemini

Jan 2014 - Dec 2016 (2 years 11 months)

Managed global pre-sales and proposal design, securing 10+ wins (€1M–€50M each) and contributing to €100M+ revenue while reducing proposal turnaround time by 20%.

Bid Management Proposal Development Revenue Growth Process Improvement Pre Sales

Major Incident & Problem Manager

Nissan & Renault

Jan 2009 - Dec 2012 (3 years 11 months)

Coordinated 200+ engineers across 40 countries to resolve global IT incidents, maintained 90% SLA uptime and reduced downtime incidents by 25% through improved incident communications.

Incident Management Problem Management ITIL SLA Management Root Cause Analysis

Education

Degrees, certifications, and relevant coursework

Universidad Nacional de Educación a Distancia (UNED)

Spanish Diploma, Spanish

Completed a Spanish language diploma program at UNED in Madrid.

Sciences Baccalaureate (Rabat)

Sciences Baccalaureate, Science

Completed a Sciences Baccalaureate in Rabat providing foundational scientific education.

Unknown — Oral & Dental Surgery (Bilbao)

Undergraduate coursework (4 years completed), Oral & Dental Surgery

Completed four years of study in Oral and Dental Surgery in Bilbao (program not completed).

Capgemini University

Professional Certifications, IT Service Management & Project Management

Completed professional trainings including ITIL Expert, Service Delivery, Major Incident Management, Project Management, Business Analysis (CBAP), and PRINCE2.