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AI
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A I

@ai02

Quadrilingual Customer Success & IT leader driving adoption, retention, and revenue growth.

Morocco
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What I'm looking for

I seek senior roles where I can lead customer success and presales initiatives, drive adoption and renewals, collaborate with sales to grow strategic accounts, and build scalable programs in a cross-functional, growth-oriented environment.

I am a Quadrilingual Customer Success and IT leader with 25+ years of international experience across Cloud, SaaS, Broadcast, and Telecom, combining deep technical knowledge with strategic leadership to deliver measurable business impact.

I have driven client adoption and retention—delivering 500+ demos and achieving 95% adoption within six months—supported strategic sales to close €5M+ accounts, and designed adoption playbooks that contributed €3M+ in annual renewals and upsells.

My background includes presales, bid management, incident and service delivery leadership, and building cross-functional teams to win and deliver multi-million-euro tenders across EMEA while maintaining high SLAs and improving operational efficiency.

Experience

Work history, roles, and key accomplishments

EON Reality logoER
Current

EMEA Customer Success Manager

EON Reality

Jan 2021 - Present (4 years 9 months)

Led EMEA customer success for AR/VR and AI solutions, delivering 500+ demos and achieving 95% client adoption within 6 months; supported sales to close €5M+ and drove €3M+ annual renewals and upsells.

Education

Degrees, certifications, and relevant coursework

Universidad Nacional de Educación a Distancia (UNED) logoUU

Universidad Nacional de Educación a Distancia (UNED)

Spanish Diploma, Spanish

Completed a Spanish language diploma program at UNED in Madrid.

SR

Sciences Baccalaureate (Rabat)

Sciences Baccalaureate, Science

Completed a Sciences Baccalaureate in Rabat providing foundational scientific education.

UB

Unknown — Oral & Dental Surgery (Bilbao)

Undergraduate coursework (4 years completed), Oral & Dental Surgery

Completed four years of study in Oral and Dental Surgery in Bilbao (program not completed).

CU

Capgemini University

Professional Certifications, IT Service Management & Project Management

Completed professional trainings including ITIL Expert, Service Delivery, Major Incident Management, Project Management, Business Analysis (CBAP), and PRINCE2.

IBM Training logoIT

IBM Training

Professional Training, Information Security / Data Management

Completed technical and sales training on IBM InfoSphere Guardium and Tivoli Security.

Microsoft logoMI

Microsoft

Professional Certifications, Microsoft Technologies

Earned Microsoft certifications including MCSE, MCSA, MCP, and MCDST.

Apple logoAP

Apple

ACSP Certification, Apple Support

Achieved Apple Certified Support Professional (ACSP) certification.

OT

Other Professional Training

Certifications, Language & Security Training

Completed additional trainings including TOEIC Gold Level and Security & Ethical Hacking training.

Tech stack

Software and tools used professionally

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A I - EMEA Customer Success Manager - EON Reality | Himalayas