A I
@ai02
Quadrilingual Customer Success & IT leader driving adoption, retention, and revenue growth.
What I'm looking for
I am a Quadrilingual Customer Success and IT leader with 25+ years of international experience across Cloud, SaaS, Broadcast, and Telecom, combining deep technical knowledge with strategic leadership to deliver measurable business impact.
I have driven client adoption and retention—delivering 500+ demos and achieving 95% adoption within six months—supported strategic sales to close €5M+ accounts, and designed adoption playbooks that contributed €3M+ in annual renewals and upsells.
My background includes presales, bid management, incident and service delivery leadership, and building cross-functional teams to win and deliver multi-million-euro tenders across EMEA while maintaining high SLAs and improving operational efficiency.
Experience
Work history, roles, and key accomplishments
EMEA Customer Success Manager
EON Reality
Jan 2021 - Present (4 years 9 months)
Led EMEA customer success for AR/VR and AI solutions, delivering 500+ demos and achieving 95% client adoption within 6 months; supported sales to close €5M+ and drove €3M+ annual renewals and upsells.
Served as technical authority across EMEA for live video solutions, securing tenders worth €50K–€2M and increasing pipeline conversion by 30% through executive presentations and solution design.
Managed global pre-sales and proposal design, securing 10+ wins (€1M–€50M each) and contributing to €100M+ revenue while reducing proposal turnaround time by 20%.
Major Incident & Problem Manager
Nissan & Renault
Jan 2009 - Dec 2012 (3 years 11 months)
Coordinated 200+ engineers across 40 countries to resolve global IT incidents, maintained 90% SLA uptime and reduced downtime incidents by 25% through improved incident communications.
Education
Degrees, certifications, and relevant coursework
Universidad Nacional de Educación a Distancia (UNED)
Spanish Diploma, Spanish
Completed a Spanish language diploma program at UNED in Madrid.
Sciences Baccalaureate (Rabat)
Sciences Baccalaureate, Science
Completed a Sciences Baccalaureate in Rabat providing foundational scientific education.
Unknown — Oral & Dental Surgery (Bilbao)
Undergraduate coursework (4 years completed), Oral & Dental Surgery
Completed four years of study in Oral and Dental Surgery in Bilbao (program not completed).
Capgemini University
Professional Certifications, IT Service Management & Project Management
Completed professional trainings including ITIL Expert, Service Delivery, Major Incident Management, Project Management, Business Analysis (CBAP), and PRINCE2.
IBM Training
Professional Training, Information Security / Data Management
Completed technical and sales training on IBM InfoSphere Guardium and Tivoli Security.
Microsoft
Professional Certifications, Microsoft Technologies
Earned Microsoft certifications including MCSE, MCSA, MCP, and MCDST.
Apple
ACSP Certification, Apple Support
Achieved Apple Certified Support Professional (ACSP) certification.
Other Professional Training
Certifications, Language & Security Training
Completed additional trainings including TOEIC Gold Level and Security & Ethical Hacking training.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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