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Hamza RAHMOUNIHR
Open to opportunities

Hamza RAHMOUNI

@hamzarahmouni

Customer Success and SaaS onboarding professional driving adoption in healthcare and GovTech.

Morocco
Message

What I'm looking for

I’m looking for a Customer Success role where I can own onboarding, drive adoption, train non-technical teams, and report outcomes—ideally in EMEA/MENA and aligned with SaaS in healthcare or GovTech.

I’m a customer success professional with hands-on SaaS onboarding experience in healthcare and three years driving platform adoption through Morocco’s national digitalization programs. I work where technology meets trust—onboarding new users, training non-technical teams, and keeping clients adopted long after the kick-off call.

As an IT & Digital Transformation Officer, I was the sole technical resource embedded in a public administration—moving dormant government platforms to full compliance, training 7+ colleagues, and converting physical records into structured digital data submitted to the Ministry. Before that, I supported hospital management SaaS accounts by onboarding clinical and administrative users, resolving issues quickly via AnyDesk, and earning recognition for consistent client-side performance with no escalations on my assigned accounts.

Experience

Work history, roles, and key accomplishments

JM
Current

National Rebranding Director

JCI Morocco

Jan 2026 - Present (4 months)

Led the national rollout of JCI’s updated brand identity across 12 local chapters, mentoring chapter communication leaders to align charter interpretation and execution. Submitted a national rebranding grant application to fund the program, currently under review.

CA
Current

IT & Digital Transformation Officer

Commune Amtar

Apr 2023 - Present (3 years 1 month)

Served as sole technical resource in Morocco’s digitalization mandate, driving 5+ e-government platforms from non-use to full compliance ahead of ministry deadlines. Trained and supported 7+ colleagues, digitized physical records into structured data submissions, and maintained underlying IT infrastructure to keep platforms operational.

EN

Customer Success & Onboarding Specialist

ENOVART

Jul 2022 - Mar 2023 (8 months)

Onboarded users across clinical and administrative roles for a hospital management SaaS supporting 6 hospital/clinical accounts, covering patient appointments through consultations, prescribing, and billing. Delivered on-site/remote support, resolved issues via AnyDesk, and maintained the only account set with no escalations in the annual review period.

Education

Degrees, certifications, and relevant coursework

University Abdelmalek Essaâdi logoUE

University Abdelmalek Essaâdi

Bachelor’s Degree, Commerce & Marketing

2023 - 2026

Bachelor’s degree in Commerce & Marketing with coursework including Strategic Management, Market Research, International Commerce, and Business Communication.

University Abdelmalek Essaâdi logoUE

University Abdelmalek Essaâdi

Bachelor of Science in Chemistry, Chemistry

2017 - 2021

Bachelor of Science in Chemistry.

IS

ISMONTIC

IT Diploma, Computer Systems, Networking & IT Support

2017 - 2019

IT diploma focused on computer systems, networking, and IT support, including CCNA 1 & 2.

Tech stack

Software and tools used professionally

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