meriem el hajraoui

Delivered engaging, research-backed articles and produced content that simplifies technical concepts. Created tailored content solutions for diverse client needs, ensuring alignment with brand identity and SEO best practices.

Produced detailed how-to guides to improve user onboarding and retention, contributing to a more streamlined user experience. Crafted high-quality web content tailored to target audiences and aligned with brand messaging.

Provided bilingual support via email and live chat, adapting responses to varied customer profiles and emotional contexts. Tracked and documented product issues, contributing to more efficient troubleshooting workflows.

Handled a wide range of customer queries via email with a focus on clarity, empathy, and tone consistency. Designed and refined customer service email templates, helping streamline communication and reduce response time.

Contributed to a full brand audit by gathering competitor insights and analyzing positioning strategies in a saturated market. Supported the project team by drafting timelines, communication touchpoints, and product launch outlines.

Created short-form content adapted for different digital channels, ensuring cohesion across formats. Assisted in shaping creative angles for campaigns by researching trends and audience interests.

Completed a Master's degree focusing on Organizational Communication and Sustainable Development. Key coursework included Sustainable Development, Project Management, and Digital Marketing.

Obtained a License degree in Information and Communication Science. Key courses covered Advertisement, Marketing, and Communication Strategy.

Completed a Baccalaureate degree with a focus on Literature.