Open to opportunities

Mou Ahmed

@mouahmed

Message

I build customer journeys that improve onboarding, adoption, retention, and satisfaction.

United Arab Emirates

Message

What I'm looking for

I'm seeking a customer success, client experience, onboarding, or account management role where I can improve customer journeys, resolve complex issues, deliver training, strengthen retention, and contribute remotely or through relocation.

I've guided customers from needs discovery through enrollment, onboarding, adoption, and long-term success across Online Trading Academy, Sutherland's Hilton USA account, and education environments.

At Sutherland, I led high-volume hospitality customer experience operations, resolved complex escalations, coached frontline specialists, maintained 99%+ KPI performance, and earned Top Achiever recognition for 11 consecutive months. At Online Trading Academy, I exceeded enrollment targets through consultative engagement, proactive follow-up, and value-based customer conversations.

Over 15+ years, I've built trusted relationships, delivered virtual training and workshops, monitored customer health and performance data, and partnered across teams to improve customer journeys and retention.

Experience

Work history, roles, and key accomplishments

Enrollment Specialist/Educational Counselor

Online Trading Academy

Mar 2026 - Jun 2026 (3 months)

Managed the customer journey from initial engagement through onboarding and support, exceeding monthly enrollment targets through consultative engagement and relationship management.