Open to opportunities

Mouad Hlioua

@mouadhlioua

Message

I resolve B2B and B2C customer issues while improving client satisfaction.

Morocco

Message

What I'm looking for

I'm looking for a customer-facing role where I can advocate for clients, resolve complex issues, strengthen relationships, and collaborate across teams to improve service delivery.

At Konecta, I supported B2B customers for Philip Morris International and B2C users for Uber, resolving complex account inquiries and guiding customers through product issues. I maintained an 85% client satisfaction rate, qualified sales opportunities, and conducted targeted outreach to more than 45 accounts each week.

I'm committed to acting as a customer advocate and cross-functional bridge to improve service delivery. I also managed high-volume Uber support queues for drivers and eaters across the US and Canada, maintaining a 90% first-contact resolution rate while exceeding quality metrics by 10%.