At Pathway Financial, I provided phone support to prospective and existing clients, sharing information about insurance products and next steps. I handled 80–100 calls daily and maintained CRM records to support organized follow-up.
I qualified prospective clients based on their needs and established criteria, then scheduled appointments with sales representatives. I also followed up on outstanding questions and coordinated with sales team members when clients needed additional assistance.
At Jil Cable, I answered customer questions about service packages, pricing, promotions, channel line-ups, and data plans. I updated CRM records and coordinated with technical and field support teams to arrange installations, repairs, and maintenance visits.
At Supermart, I assisted customers with service inquiries, payment issues, checkout concerns, promotions, and loyalty programs. I also documented and tracked information using Google Sheets.
