Open to opportunities

Motau Varena

@motauvarena

Message

I am a results-driven customer service professional with banking and logistics expertise.

South Africa

Message

What I'm looking for

I seek a customer-focused role in banking, healthcare, or logistics where I can apply administration, data management, ICD-10/claims expertise, and contribute to continuous improvement within a collaborative team.

I am a results-driven customer service professional with experience across banking, aviation, healthcare, and logistics. I have a proven track record of delivering exceptional customer experiences, resolving concerns professionally, and driving continuous improvement.

I bring strong administration and data-management skills, including claims submission using ICD-10 and procedure codes, data verification, and report generation. Self-sufficient with my own vehicle, I offer flexibility, reliability, and a customer-centric approach to problem solving and collaboration.

Experience

Work history, roles, and key accomplishments

Data Clerk and Customer Service

STC Logistics

Jan 2024 - Jan 2025 (1 year)

Performed data entry, verification and report generation while maintaining data security and supporting multi-channel customer service to ensure timely order processing and satisfaction.

Data Entry Data Verification Customer Service Order Processing Data Security Problem Solving Administration

Customer Agent

Emit Reversing Time

Feb 2024 - Jul 2024 (5 months)

Answered customer calls, resolved concerns with professionalism, provided real-time consignment updates and gathered customer insights to drive continuous improvement.

Customer Service Shipment Tracking Carrier Coordination Customer Insights Communication

Booking Lady

Airport Parking Service

Feb 2023 - Feb 2024 (1 year)

Processed vehicle bookings and managed scheduling and logistics while delivering customer-centric support to ensure timely, hassle-free transportation for flying customers.

Scheduling Customer Support Logistics Coordination Communication

Sales Consultant

FirstRand Bank

Jan 2016 - Jan 2019 (3 years)

Engaged customers to promote banking products, provided financial guidance, generated new business and met sales targets while ensuring regulatory compliance.

Customer Engagement Sales Product Knowledge Financial Advice Compliance Relationship Management

Administration & Switchboard Operator

Arwyp Medical Center

Jan 2014 - Jan 2016 (2 years)

Managed patient records, secured authorizations and submitted claims using ICD-10 and procedure codes to ensure accurate billing and uninterrupted care.

ICD 10 Coding Authorization Billing