Open to opportunities

Ahmed Mamdouh

@ahmedmamdouh

Message

Dedicated translator with experience in customer service and sales.

Egypt

Message

What I'm looking for

I am looking for opportunities that allow me to utilize my translation skills while also engaging in customer service roles that value communication and interpersonal skills.

I am a passionate translator with a Bachelor of Arts in English from the Faculty of Arts, graduating in July 2021. My journey in translation began with freelance projects on Upwork, where I honed my skills in delivering accurate and culturally relevant translations. I also hold a diploma in simultaneous interpretation from The American University in Cairo, which has further enhanced my capabilities in this field.

In addition to my translation work, I have gained valuable experience in customer service and sales, working with reputable companies such as Amazon, Concentrix, and Webhelp. This experience has equipped me with strong communication skills and the ability to work effectively under pressure. I pride myself on being honest, reliable, and open-minded, qualities that I believe are essential in both translation and customer service roles.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Amazon

Currently working as a customer service agent and sales representative for Amazon. Responsible for assisting customers and driving sales.

Customer Service Sales Communication Problem Solving CRM Software

Current

Freelance Translator

Current

Upwork

Working as a freelance translator for Upwork. Responsible for translating various documents and content for clients.

Translation Interpretation English Arabic

Customer Service Agent

Webhelp

Worked as a customer service agent for Webhelp. Provided support and assistance to customers across various channels.

Customer Relations Technical Support Complaint Handling Multitasking Service Desk

Customer Service Agent

Concentrix

Previously worked as a customer service agent for Concentrix. Handled customer inquiries and resolved issues efficiently.

Customer Support Call Center Operations Conflict Resolution Data Entry Active Listening

Education

Degrees, certifications, and relevant coursework

Faculty of Arts

Bachelor of Arts, English

Graduated with a Bachelor of Arts degree from the Faculty of Arts in July 2021. Specialized in English, gaining a strong foundation in language and literature.