Moshood Oyekan
@moshoodoyekan
IT Analyst with 8 years' experience improving systems through data analysis and support.
What I'm looking for
I’m an IT Analyst candidate with 8 years of diverse experience across technical support, process improvement, and remote customer service, administration, marketing, and social media. I’m skilled in data analysis, project management, and enhancing system efficiencies, and I’m known for problem-solving and maintaining detailed digital records.
In recent roles, I’ve improved operational outcomes by enforcing safety protocols and executing efficient recovery operations, reducing downtime by 25%, and driving a 15% reduction in transport-related damages through meticulous planning. I’ve also supported student success with a 95% successful transition rate and improved remote data retrieval efficiency by 25%, while coordinating virtual cultural events to increase engagement by 30%. With my Certified Scrum Master credential and hands-on, adaptable approach, I’m ready to bring technology adoption and measurable improvements to a dynamic team.
Experience
Work history, roles, and key accomplishments
Motor Transport Operator
Ohio Army National Guard
Feb 2024 - Present (2 years 3 months)
Transport cargo and personnel while reducing transport-related damages by 15% through meticulous load and unload management. Perform preventive vehicle maintenance to increase vehicle lifespan by 20% and maintain an incident-free safety record, reducing downtime by 25%.
Direct Service Provider (DSP)
Reign Residential Day Services
Aug 2023 - Present (2 years 9 months)
Developed personal care plans, managed medication, and supported virtual meal planning to enhance client well-being. Educated clients on telehealth technologies and ensured precise digital documentation to maintain high accountability.
International Student Counselor
Davis University
Oct 2021 - Aug 2023 (1 year 10 months)
Guided international students through virtual enrollment and orientation, achieving a 95% successful transition rate. Managed 2,000+ remote inquiries annually on immigration/visa, housing, and campus activities, and maintained accurate digital records to improve remote data retrieval efficiency by 25%.
Reconstruction Manager
HDV Studios
Oct 2016 - Jun 2019 (2 years 8 months)
Managed financial and operational aspects of residential reconstruction projects, reducing costs by 20% through strategic virtual planning and improving project timelines by 15% via digital process enhancements. Resolved 90% of client concerns remotely within 48 hours to boost customer satisfaction.
Assistant Reconstruction Manager
Assistant Construction
Oct 2015 - Oct 2016 (1 year)
Conducted financial and operational analysis for reconstruction projects, reducing costs by 15% and increasing efficiency by 20%. Managed project escalations, supported timely completion, achieved 95% customer satisfaction, and expanded subcontractor and supplier networks.
Bank Teller and Customer Service
Sterling Bank Plc
Oct 2013 - Sep 2015 (1 year 11 months)
Handled customer transactions with accurate cash drawer balancing and strict adherence to financial policies. Resolved technical issues with online banking platforms to improve customer experience and supported product adoption through personalized service recommendations.
Education
Degrees, certifications, and relevant coursework
Davis College
Associate's Degree, Medical Billing & Coding
Earned an Associate's degree in Medical Billing & Coding from Davis College, completed in May 2024.
Near East University
Bachelor's Degree, Tourism and Hotel Management
Earned a Bachelor's degree in Tourism and Hotel Management from Near East University, completed in June 2019.
Lagos State Polytechnic
National Diploma, Computer Science
Completed a National Diploma in Computer Science at Lagos State Polytechnic in September 2009.
Availability
Location
Authorized to work in
Job categories
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