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Moshood OyekanMO
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Moshood Oyekan

@moshoodoyekan

IT Analyst with 8 years' experience improving systems through data analysis and support.

United States
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What I'm looking for

I’m looking for an IT Analyst role where I can use data analysis and project management to improve system efficiencies, strengthen documentation, and support users—bringing a hands-on, adaptable approach to a dynamic team.

I’m an IT Analyst candidate with 8 years of diverse experience across technical support, process improvement, and remote customer service, administration, marketing, and social media. I’m skilled in data analysis, project management, and enhancing system efficiencies, and I’m known for problem-solving and maintaining detailed digital records.

In recent roles, I’ve improved operational outcomes by enforcing safety protocols and executing efficient recovery operations, reducing downtime by 25%, and driving a 15% reduction in transport-related damages through meticulous planning. I’ve also supported student success with a 95% successful transition rate and improved remote data retrieval efficiency by 25%, while coordinating virtual cultural events to increase engagement by 30%. With my Certified Scrum Master credential and hands-on, adaptable approach, I’m ready to bring technology adoption and measurable improvements to a dynamic team.

Experience

Work history, roles, and key accomplishments

RS
Current

Direct Service Provider (DSP)

Reign Residential Day Services

Aug 2023 - Present (2 years 9 months)

Developed personal care plans, managed medication, and supported virtual meal planning to enhance client well-being. Educated clients on telehealth technologies and ensured precise digital documentation to maintain high accountability.

DU

International Student Counselor

Davis University

Oct 2021 - Aug 2023 (1 year 10 months)

Guided international students through virtual enrollment and orientation, achieving a 95% successful transition rate. Managed 2,000+ remote inquiries annually on immigration/visa, housing, and campus activities, and maintained accurate digital records to improve remote data retrieval efficiency by 25%.

HS

Reconstruction Manager

HDV Studios

Oct 2016 - Jun 2019 (2 years 8 months)

Managed financial and operational aspects of residential reconstruction projects, reducing costs by 20% through strategic virtual planning and improving project timelines by 15% via digital process enhancements. Resolved 90% of client concerns remotely within 48 hours to boost customer satisfaction.

AC

Assistant Reconstruction Manager

Assistant Construction

Oct 2015 - Oct 2016 (1 year)

Conducted financial and operational analysis for reconstruction projects, reducing costs by 15% and increasing efficiency by 20%. Managed project escalations, supported timely completion, achieved 95% customer satisfaction, and expanded subcontractor and supplier networks.

SP

Bank Teller and Customer Service

Sterling Bank Plc

Oct 2013 - Sep 2015 (1 year 11 months)

Handled customer transactions with accurate cash drawer balancing and strict adherence to financial policies. Resolved technical issues with online banking platforms to improve customer experience and supported product adoption through personalized service recommendations.

Education

Degrees, certifications, and relevant coursework

DC

Davis College

Associate's Degree, Medical Billing & Coding

Earned an Associate's degree in Medical Billing & Coding from Davis College, completed in May 2024.

NU

Near East University

Bachelor's Degree, Tourism and Hotel Management

Earned a Bachelor's degree in Tourism and Hotel Management from Near East University, completed in June 2019.

LP

Lagos State Polytechnic

National Diploma, Computer Science

Completed a National Diploma in Computer Science at Lagos State Polytechnic in September 2009.

Tech stack

Software and tools used professionally

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