Mo Shanu
@moshanu
Customer Support Executive at Konexions Back Office India Pvt. Ltd., resolving Swiggy delivery partner issues and tracking cases in CRM tools.
IndiaWhat I'm looking for
At Konexions Back Office India Pvt. Ltd., I handle customer support for Swiggy delivery partners, addressing cancellations, delays, delivery concerns, and service queries. I document cases in CRM tools and coordinate escalations toward timely resolution.
At Girnarsoft Education Services Pvt. Ltd. (CollegeDekho.com), I counselled students on courses and education options, handled enquiries, and followed up with prospects. I supported their decisions by identifying needs, explaining options, and addressing objections.
I’m seeking an office-based opportunity in customer support, customer service, telesales, inside sales, BPO, or CRM operations. I’m pursuing a B.A. at Guru Jambheshwar University.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Konexions Back Office India Pvt. Ltd.
Oct 2025 - Present (1 year)
Handles customer support operations for Swiggy delivery partners, addressing order cancellations, delays, and delivery-related concerns. Uses CRM and digital tools to manage cases and coordinate with teams for escalations.
Academic Counsellor
Girnarsoft Education Services Pvt. Ltd.
May 2025 - Oct 2025 (5 months)
Counselled students on suitable courses and programs, handled inbound/outbound interactions, and converted enquiries through need identification and persuasive communication. Maintained lead information via CRM workflows.
Education
Degrees, certifications, and relevant coursework
Guru Jambheshwar University
Bachelor of Arts, Arts
Pursuing a Bachelor of Arts degree.
S.P. Marine Academy
STCW / Marine Training, Marine Training
Completed STCW / Marine Training.
State Board
12th, General
Completed 12th standard from State Board.
State Board
10th, General
Completed 10th standard from State Board.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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