Looking for a job

Akansha Mishra

@akanshamishra1

Message

Customer Support Executive at Konexions Back Office Services who assisted customers with loan and EMI queries.

India

Message

At Konexions Back Office Services Pvt. Ltd., I assisted customers with loan and EMI-related queries in the DMI Finance Process. I guided customers on payment procedures and account concerns, and maintained accurate, confidential records.

At Universal Counselling Service, I provided students with guidance on educational programs and career opportunities. I helped them select courses suited to their interests and goals, and managed inquiries and follow-ups.

Experience

Work history, roles, and key accomplishments

Education Counsellor

Universal Counselling Service

Provided counselling to students regarding educational programs and career opportunities, assisted in course selection, and managed inquiries via phone, WhatsApp, and in-person. Maintained records and built positive relationships with students and parents.

Counselling Communication Skills Customer Relationship Management Documentation Problem Solving Time Management Active Listening Adaptability Multitasking Professional Etiquette

Customer Support Executive

Konexions Back Office Services Pvt. Ltd.

Assisted customers with loan and EMI-related queries, guided them on payment procedures, and maintained accurate records while ensuring confidentiality. Resolved issues efficiently and collaborated with team members to meet service quality standards.