Open to opportunities

MOSES MALATJIE

@mosesmalatjie

Message

Customer-focused banking and public administration professional with strong sales and operational experience.

South Africa

Message

What I'm looking for

I am seeking a role where I can combine sales, customer service and operational administration in a people-focused, growth-oriented organization with opportunities to apply OHS and process-improvement skills.

I am a customer-focused banking and public administration professional with over six years of combined experience in branch advisory, external sales, and public service administration. I have delivered measurable sales growth, built strong client relationships, and supported operational and compliance activities at First National Bank and Rea Vaya BRT.

I bring practical skills in report writing, record management, EHS monitoring, payroll support, and digital channel migration, supported by a National Diploma in Public Management and current studies in Occupational Health and Safety. I work well under pressure, value teamwork, and have a track record of improving customer experience and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Branch Sales and Service Advisor

Current

First National Bank

Jul 2019 - Present (6 years 4 months)

Drive branch sales and service, increasing client retention and vertical sales through contextual advice and channel migration while ensuring compliance with risk and TCF principles.

Retail Sales Customer Service Financial Products Channel Migration Compliance Sales Reporting Microsoft Office

External Sales and Service Advisor

First National Bank

Nov 2016 - Jun 2019 (2 years 7 months)

Conducted field sales and relationship management to grow active customer accounts, tracked sales activities and closed new business to meet regional targets.

Field Sales Client Acquisition Customer Relationship Management Administration Microsoft Office

Quality Control and Administration Clerk

Rea Vaya BRT (City of Johannesburg)

Jan 2014 - Dec 2016 (2 years 11 months)

Managed records, coordinated logistics and secretariat support for transport committees, and supported HR/payroll processes while monitoring departmental transport risks.

Records Management Administrative Support Payroll Meeting Coordination ENatis Report Writing Microsoft Office

Education

Degrees, certifications, and relevant coursework

Oxbridge Academy

Higher Certificate in Occupational Health and Safety, Occupational Health and Safety

Enrolled in a Higher Certificate in Occupational Health and Safety; coursework includes OHS management, risk management and related practical modules.

South West Gauteng College

National Diploma in Public Management, Public Management

Completed a National Diploma in Public Management with modules across public administration, finance and municipal administration, awarded December 2016.