Open to opportunities

Olivia Babalwa Mpinana

@oliviababalwampinana

Message

I lead compliant branch operations, teams, customer service, and sales performance in banking.

South Africa

Message

What I'm looking for

I'm seeking a role in municipal administration, public service, administration, or operations management where I can add value through strong governance, leadership, compliance, and service delivery.

I've built more than 14 years of banking experience at Capitec Bank, leading branch operations, customer service, compliance, risk controls, and sales performance.

As an Assistant Branch Manager, I manage daily branch operations, coach employees, monitor arrears and pay-date processes, and prepare operational reports that support branch improvement.

I resolve escalated customer concerns, verify documentation, and ensure adherence to FICA and AML legislation while maintaining high service standards.

I'm seeking opportunities in municipal administration, public service, administration, or operations management where I can bring governance, leadership, and service-delivery skills.

Experience

Work history, roles, and key accomplishments

Current

Assistant Branch Manager

Current

Capitec Bank

Jan 2015 - Present (11 years 8 months)

Manage daily branch operations and ensure compliance with banking policies and procedures. Lead, coach, and develop employees to achieve operational and sales objectives.

Branch Operations Management Leadership team development Compliance Risk Management Cash Control Performance Management Sales Customer Service Report Writing Excel Microsoft Word PowerPoint

Sales Consultant

Capitec Bank

Jan 2010 - Jan 2015 (5 years)

Provided frontline customer service and financial product consultations. Processed account openings and customer onboarding, and handled cash transactions and banking administration.